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Division Head, Administration

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Division Head, Administration

Salary

$68,674.95 - $114,767.44 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13267

Department

Community Services Board

Division

Administration

Opening Date

07/10/2025

Closing Date

7/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Division Head to manage the Administration unit, which includes the major functions of Finance, Personnel Support, Facilities & Vehicles Maintenance, Electronic Health Records (EHR)/IT, Support and Performance Outcomes/Data Management.

Departmental Hiring Salary Range: $68,675-$78,976

Essential Functions

Essential functions include but are not limited to:

+ Ensures compliance with city, state, and federal regulations as they apply to the maintenance of electronic health records and financial processes, including knowledge of GAAP and Board operational policies and procedures.

+ Develops and revises relevant policies and procedures related to Departmental operations. Ensure policies are applied consistently throughout the organization.

+ Assists in developing data and supporting information for the annual budget submissions and finding requests to the state Department of Behavioral Health and Developmental Services and the City.

+ Monitors Board Operations and program performance and initiates corrective actions.

+ Performs special projects and assignments as requested by the Assistant Director.

Education/Experience

Undergraduate degree from an accredited college or university in Recreation and Leisure Services, Public Administration or related field

2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge.

Preferred Education/Experience:

Undergraduate or advanced degree, preferably major in Business, Public Administration, or related field with a combination of formal education, training, and experience in largest agency administration with 4-6 years of increasing responsibility.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ CPR certification may be required for some Division Head positions. Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.

+ Work Hours: Monday - Friday from 8:30 AM - 5:00 PM; may require some flexibility for weekends, evening, or on-call coverage as needed.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Is your degree in Business, Public Administration, Human Services, Psychology, or Urban Studies?

+ Yes

+ No

07

How many years of experience do you have working in large agency administration management?

+ No experience

+ Less that 2-3 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 6 or more years of experience

08

How many years of experience do you have working in the mental health field?

+ No experience

+ Less than 2-3 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 6 or more years of experience

09

Do you have a valid driver's license?

+ Yes

+ No

10

Please provide the name, email address, and phone number of your current or most recent supervisor

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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