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Job Title: Call Center Representative

Job Description

We are seeking a dedicated and detail-orientedCustomer Care Representativeto join our team. In this role, you will be the first point of contact for both internal and external customers, providing exceptional service via phone and email. You will be responsible for resolving inquiries and issues efficiently while maintaining high standards of quality and productivity.

What You’ll Do:

+ Be the first point of contact for customer inquiries—answering calls and emails related to orders, product details, pricing, and more.

+ Process orders and resolve complaints using our ERP system (Oracle) with accuracy and efficiency.

+ Monitor and respond to customer emails in a timely manner, ensuring service level goals are consistently met.

+ Collaborate with cross-functional teams including logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve customer issues.

+ Create and maintain customer accounts with attention to detail.

+ Participate in daily KPI meetings and contribute to continuous improvement efforts.

+ Meet individual performance metrics such as call availability, talk time, and service levels.

+ Troubleshoot technical issues and prepare Return Merchandise Authorizations (RMAs) when needed.

+ Proactively communicate potential challenges to leadership to ensure smooth operations.

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+ Essential Skills

+ Experience in customer tech support and optical technician roles.

+ Proficiency in call center operations, Oracle ERP system, and Microsoft Office.

+ Minimum of 1 year of customer service or technical experience.

+ Ability to type 30 words per minute.

Additional Skills & Qualifications

+ Experience working with irate customers.

+ CRM/ERP experience.

Why Work Here?

Join a fast-growing, innovative medical technology company where employees are considered the most crucial element to success. We offer great benefits, a supportive company culture, and ample opportunities for career advancement. Experience the challenge and relationship development of a mid-sized company with the stability and resources of a larger corporation. Our headquarters in Madison, Wisconsin, offers a perfect work/life balance in one of the top-ranked places to live.

Work Environment

this is a fully onsite position

Job Type & Location

This is a Contract to Hire position based out of Madison, Wisconsin.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Jul 29, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.