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The Business & Industry Copilots organization is experiencing rapid growth and oversees the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse, and more. As a leader in Software as a Service for business applications, this group represents the core of how these solutions are conceptualized, designed, and delivered.

Microsoft Dynamics 365 encompasses a comprehensive set of business applications that address both Customer Engagement (CRM) and Enterprise Resource Planning (ERP). This includes areas such as CRM, Customer Service, Customer Insights and Marketing, Field Service, Project Management, Supply Chain Management, Commerce, and Finance, enabling organizations to quickly adopt proven business processes tailored to many different industries.

We are looking for a Principal Program Manager to join our Dynamics 365 Customer Experience and Growth team.

This role offers the opportunity to collaborate with strategic customers, shape growth strategies, and support their successful adoption and implementation of Agentic AI solutions using Microsoft Copilot Studio to address complex business challenges and unlock value. Additionally, the role involves influencing product strategy and roadmap development through customer feedback while driving innovation both internally and externally.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

+ Be the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.

+ Own the relationships with multiple stakeholders within the customer accounts (ranging from leadership to architects & partners) to drive adoption & unblock issues.

+ Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.

+ Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context and importance, effective communication and by leveraging senior leadership escalation, as necessary.

+ Be the bridge between engineering and customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.

+ Occasional travel (25% to 50%) is expected in this role.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work

+ OR equivalent experience.

+ 4+ years of customer-facing experience.

+ 2+ years of Generative AI experience in solution architecture for Dynamics 365 or other SaaS applications.

Other Requirements:

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Experience with Microsoft Dynamics 365 Solutions and Copilot Studiotechnologies and areas:

+ Dynamics 365 CE, AI ERP

+ Microsoft Copilot Studio / Power Virtual Agents

+ Power Platform governance, security, and administration.

+ Power Platform Application Lifecycle Management.

+ Power Platform no-code, low-code, and pro-dev extensibility patterns.

+ Experience with Core application or conversational AI platform development and solution architecture experience.

Customer Solutions Architecture IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 22, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .