"Alerted.org

In the Consumer Channel Sales Organization (CCS), we engage with consumers globally throughout their shopping journeys, navigating both physical storefronts and digital visits across Direct and Partner Channels in Windows, M365 and Surface. Together with our ecosystem partners, we strategize and implement plans for customer engagement and economic growth. As a member of our team, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation, and impacting billions of lives around the world. You also will be a part of a culture centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here in CCS.

The Sales Excellence Manager, Consumer Channel Sales, Americas plays a pivotal role in driving sales efficiency, optimizing sales strategies, and enabling the sales team to achieve peak performance. You will leverage data-driven insights, refine sales processes, and implement best practices to enhance customer engagement, revenue and Windows devices growth.

As a member of the Americas Regional Sales Leadership Team, this role is a trusted advisor and the activator of Sales discipline, Sales cadence and execution excellence; as well as a Sales coach, accelerating business growth by translating insights into actions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Strategic Business Partnership

+ Advise Sales Leadership in developing channel sales strategy, territory design, and account opportunity planning.

+ Support deep, portfolio-level Partner planning across key accounts to align business goals and maximize Partner impact, across both short and long term horizons

+ Lead the orchestration and quality control of Account/Partner business plans and planning rhythms (RoP) within the segment/region.

+ Activate sponsorship across Channel Sales and Segment Leaders to drive plan adoption and execution.

Insights and Analytics Enablement

+ Partner with Business Operations to design and enhance reporting tools that enable actionable insights for sellers and managers.

+ Use predictive analytics and AI tools to identify trends, forecast opportunities, and recommend optimizations across sales motions and revenue drivers.

+ Provide clear and actionable business insights that guide data-informed decision-making and planning.

Driving Sales Process Discipline

+ Contribute to sales strategy by identifying up-sell, cross-sell, renewals, and opportunity recapture activities.

+ Support adherence to sales processes, account plan discipline, and quality standards; hold teams accountable for excellence in execution.

+ Drive growth through partner/channel strategy improvements and business planning and benchmarking current performance and identify levers to accelerate growth through integrated partner strategies.

Coaching and Transformation

+ Provide strategic coaching to sales managers and teams on leveraging business insights and tools.

+ Support transformation efforts by identifying sales blockers, sharing feedback with relevant internal teams, and coaching on large-deal execution as needed.

+ Champion the integration of AI and automation tools to enhance forecasting, performance tracking, and prioritization.

Other

+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/Minimum Qualifications

+ 8+ years experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.

+ 5+ years of experience using data to drive business outcomes or inform business decisions.

+ 5+ years of experience managing relationships with stakeholders, clients, and/or customers.

+ Experience analyzing sales data, drawing relevant conclusions, developing accurate business plans and forecasts, and driving program execution.

Additional or Preferred Qualifications

+ Bachelor's Degree in a related field.

+ 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

+ Experience in leveraging AI to process, interpret, and extract insights from complex datasets would be an advantage.

+ Experience with Customer Relationship Management platforms.

+ Experience in sales and deal negotiation.

Sales Excellence IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 27, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .