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AI Transformation (AIT) organization within Microsoft Customer and Partner Solutions (MCAPS) focuses on our own AI and Copilot adoption by identifying our most pervasive pain points that can be solved with AI design wins; codifying our learnings and best practices; and working directly with customer and partner executives to help them accelerate their own AI Transformation with credibility and trust built from our experience as customer zero. This will come through using our own products and services, and our innovation will yield business benefits for Microsoft which we will then share with our customers.

We’re seeking a visionary narrative leader to serve as the  **Principal** **Narrative** **Architect** **,** **AI** **Strategy** **&** **Transformation,** a foundational role in a new organization focused on amplifying the impact of AI transformation across MCAPS. This role will shape how we identify, elevate, and scale the most compelling internal and customer-facing stories—turning success into repeatable, trusted systems and insights into influence.

You will partner directly with the CVP of AI Strategy & Transformation to build a persistent storytelling engine that captures the best of Customer Zero narratives, supports MCAPS leadership with high-impact assets, and inspires transformation across global teams. This is a unique opportunity to architect a narrative strategy that connects innovation to business value and drives cultural change.

The AI Strategy & Transformation mission goes beyond tooling and process—it’s about reshaping how people work, think, and innovate. The right candidate for this role should be positioned not just as a masterful communicator, but someone who influences transformation through insight-driven narratives that inspire action and align stakeholders around a shared vision.

Why join us?

This is more than a storytelling role—it’s a strategic opportunity to shape how Microsoft leads by example in the AI era. You’ll help define how we talk about transformation, how we scale what works, and how we inspire others to follow.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Deliver** **e** **xecutive-** **r** **eady** **s** **torytelling** **a** **ssets

+ Develop high-quality, high-impact narrative assets for MCAPS LT and other leadership levels—tailored for C-level, senior leadership, and operational audiences.

+ Translate complex transformation journeys into clear, compelling narratives that drive alignment and action.

+ Maintain a tone that is strategic, inclusive, and accessible—never self-congratulatory or overly polished.

+ Work closely with executive leadership to craft narratives for internal or external storytelling that delivermeaningful impact.

Harvest &** **s** **cale** **s** **trategic** **s** **tories

+ Identify and curate the strongest AI transformation use cases from across MCAPS, industry teams, and global regions.

+ Build a seamless and scalable system to repackage and scale these stories—potentially through a “story champions” network or similar model.

+ Establish a repeatable framework for storytelling that aligns with business priorities and showcases measurable impact.

Lead Customer Zero** **n** **arrative** **e** **xcellence

+ Standardize and elevate how Customer Zero stories are captured, told, and reused across the company.

+ Support the Adoption Innovation & Experience (AIX) team with storytelling frameworks and assets that scale transformation learnings.

+ Engage feedback loops to continuously refine storytelling based on field input and leadership needs.

Other

+ Embody our culture and values

Qualifications

Required qualifications:

+ Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design

+ OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design

+ OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

+ 6+ years experience crafting compelling narratives that influence executive decision-making and drive cultural change and experience working across global teams, technical domains, and customer-facing functions.

Preferred qualifications:

+ Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design

+ OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 12+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

+ 6+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process.

+ 15+ years of experience in strategic communications, executive storytelling, or narrative design.

+ Deep understanding of enterprise storytelling best practices.

+ Exceptional writing, editing, and visual storytelling skills–including video, animation, and graphic design.

Product Design IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 22, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .