"Alerted.org

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

The **Senior Technology Manager** at CarMax helps bring disruptive innovation to life. They foster a solution driven mindset for their teams and partner with stakeholders to provide innovative solutions that deliver CarMax's strategic mission and plans. This Senior Manager grows people, creates teams that solve problems for our Associates and customers and communicates priorities to stakeholders. The empowered teams of engineers they lead follow the Agile framework and leverage best in class technology to solve complex business problems. With these teams of inspired associates, if you have a good idea, this is the place to be.

Who we are looking for:

At CarMax, we’re transforming the way people sell their cars—and we need a technology leader to help drive that change.

The **Senior Technology Manager’s** primary responsibility is to partner with business stakeholders and deliver technology solutions that accelerate CarMax’s consumer vehicle acquisition strategy. This role leads the strategic planning, development, implementation, and maintenance of a suite of systems focused on driving consumer-sourced vehicle supply through both digital and in-store experiences.

Consumer Supply is a critical growth engine for CarMax, enabling individuals to sell their vehicles directly to us. This role supports the full lifecycle of that experience—from offer generation to transaction completion—by leveraging cutting-edge technologies and data-driven insights. The Senior Technology Manager will lead cross-functional teams to modernize legacy systems, automate workflows, and build scalable platforms that improve offer competitiveness, streamline operations, and enhance the associate experience.

We are reimagining the consumer selling journey using advanced technologies such as cloud computing, machine learning, and AI-driven personalization. Our goal is to create a seamless, omni-channel experience that empowers consumers to receive accurate, compelling offers and complete their sale with confidence—whether online or in-store. This includes innovations in offer logic, document verification, and intelligent routing to optimize conversion and operational efficiency. Read more about how CarMax is using Open AI to build car research tools - https://customers.microsoft.com/en-US/story/1501304071775762777-carmax-retailer-azure-openai-service

The ideal candidate will bring a strong blend of technical fluency, strategic thinking, and customer empathy to lead initiatives that directly impact CarMax’s supply chain, profitability, and customer satisfaction.

Position Requirements:

+ Strategic planning and results focus

+ Identify the appropriate goals for the teams

+ Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations

Communication

+ Partner with business stakeholders, peer groups, the Technology management team and key associates.

+ Present the vision to executive management.

+ Communicate the vision to executive management while also providing guidance for the team to support the strategic direction.

Team Leadership and Development

+ Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.

+ Create clear role expectations and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy

Technology

+ Continue to grow one’s knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Passionate about information technology

+ Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels

+ Good listener – weighs input from multiple perspectives when forming opinions and recommendations

+ Collaborative and team-oriented work approach

+ Experience gaining consensus among a large, diverse group of stakeholders

+ Experience managing, training and mentoring others in Technology software development and SaaS/Software Package implementation best practices.

+ Able to easily motivate and inspire team members, peers, stakeholders and executives

+ Innovative; thinks beyond boundaries

+ Analytical; solves problems at root cause and prioritizes effectively

+ Continuous learner and improvement mentality; never satisfied

+ Comfortable speaking to large audiences and executives

+ Flexible and open-minded; proactively seeks input from others

+ Entrepreneurial drive and spirit; enjoys working in a fast-paced environment

+ Handles constructive criticism with ease; adapts easily and efficiently to change

EDUCATION and EXPERIENCE:

+ BS/BA degree - Technology related, preferred

+ 7+ years of experience in Technology with 5+ years of application systems development and implementation

+ 3+ years’ experience managing direct reports

+ 3+ years’ experience in Search at a large online company (preferably ecommerce)

+ Experience in Machine Learning, Information Retrieval, Natural Language Processing is a plus

+ 3+ years of experience required leading software projects leveraging Agile practices, required

If think this is you, let us know and apply!

**Work Location and Arrangement:** This role will be based out of the Richmond, VA CarMax Technology Innovation Center or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

**Work Authorization** : Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.