• Publisher Support Rep II

    EBSCO Information Services (Birmingham, AL)


    EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

     

    Your Opportunity

     

    EBSCO Information Services provides a broad range of content and technology solutions for academic, medical, K–12, public library, law, corporate, and government markets. We are committed to supporting our employees' professional development, fostering innovation, and delivering exceptional service to our customers and partners. EBSCO is seeking a detail-oriented and data-savvy Publisher Liaison II to work with our Product and Vendor Authority Team. This individual will serve as a key liaison between EBSCO and both internal teams and external publisher partners, ensuring the accuracy and integrity of our title database. The ideal candidate will possess excellent communication skills, strong analytical capabilities, and a collaborative spirit.

    What You'll Do

    • Retrieve, analyze, and interpret subscription data with the goal of maintaining accurate records in our title database.

    • Review, enter and update bibliographic, pricing, and contact information for journal, magazine, database and other subscription products.

    • Provide prompt and professional support to internal departments and external publisher partners via phone and email.

    • Use mathematical and analytical skills to compute discounts, taxes, commissions, and pricing structures.

    • Build and maintain complex Excel spreadsheets, including the use of advanced formulas for data analysis and calculations.

    • Troubleshoot data discrepancies, pricing issues, and partner queries; escalate as appropriate and follow through to resolution.

    • Collaborate with internal stakeholders to identify best practices, streamline workflows, and contribute to process improvement initiatives.

    • Prioritize tasks and manage multiple projects in a fast-paced, deadline-driven environment.

    About You

    • Demonstrated proficiency with Microsoft Excel (including advanced formulas), Outlook, and Word.

    • Strong mathematical skills; ability to understand and compute percentages, taxes, discounts, and formulas.

    • Exceptional attention to detail with a commitment to data accuracy and quality.

    • Strong written and verbal communication skills.

    • Proven ability to multitask and manage time effectively in a dynamic, high-volume environment.

    • Excellent troubleshooting and problem-solving skills.

    • Ability to work both independently and collaboratively within a team.

    What Sets You Apart:

    • Prior experience working in publishing, content operations, or a similar data-driven environment.

    • Experience working with databases or data entry systems.

    • Familiarity with bibliographic data, academic publishing, or metadata management is a plus.

     

    Pay Range

     

    USD $36,300.00 - USD $51,860.00 /Yr.

     

    The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

    EBSCO provides a generous benefits program including:

    -Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts

     

    -Retirement Savings Plan

     

    -Paid Parental Leave

     

    -Holidays and Paid Time Off (PTO)

    -Mentoring program

    And much more! Check it out here: https://www.ebsco.com/about/benefits

     

    We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

     

    We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

     

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    Early Career/Intern Talent Community

    **Location** _US-AL-Birmingham_

    **ID** _2025-1791_

    **Category** _Administration_

    **Position Type** _Full-Time Regular_

    **Remote** _Hybrid_