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The Senior Director, Patient Services Transformation Enablement will serve as a strategic advisor and operational leader to identify and unlock opportunities, driving alignment, execution, and continuous improvement across the Patient Services organization. This role partners closely with senior leadership and cross-functional stakeholders to ensure the seamless execution of strategic initiatives, optimize operational infrastructure, and enhance the overall impact of Patient Services on patient access, experience, and outcomes.

This leader will oversee enterprise-wide initiatives, manage key performance indicators, and foster a culture of accountability and innovation. Responsibilities include orchestrating strategic planning, enabling cross-functional collaboration, and ensuring that Patient Services is equipped with the tools, processes, and insights needed to deliver on its mission.

KEY RESPONSIBILITIES

Leadership and Strategic Partnerships

+ Partner with Patient Services leadership, including the VP and senior cross-functional leaders (e.g., Access & Reimbursement, Medical, Legal, Compliance, Commercial) to identify strategic priorities and lead initiatives that enhance organizational effectiveness and patient impact (i.e., implement structured processes/governance to optimally allocate resources based on growth and analytics to deliver on the transformation agenda).

+ Serve as a central point of coordination for internal and external partnerships, including third-party vendors, alliance partners, and service line agreements (SLAs), ensuring alignment with compliance and procurement standard

Continuous Improvement (including Capabilities Development) and Project Execution

+ Drive continuous improvement by identifying and executing high-impact projects that streamline operations, improve service delivery, and support the execution of annual operating plans.

+ Lead the intake, prioritization, and execution of advanced projects, ensuring alignment with enterprise goals and timely delivery of results.

+ Lead the development and evolution of core operational capabilities, including project management frameworks, training programs, analytics platforms, SOPs, and technology solutions.

S** **trategic Planning and Resource Management

+ Oversee strategic planning processes, including territory and account alignments, resource deployment, and organizational design to support evolving business needs.

+ Identify ways to transform the operating model to better address needs of patients, customers, deliver optimization, and support the growth agenda in partnership with the cross-functional stakeholders.

+ Regularly assess progress, identify bottlenecks, and recommend corrective actions or adjust resource allocation strategies as needed.

Research and Insights

+ Support the development and dissemination of insights from patient and customer research to inform strategy and measure impact.

+ Work with Advanced Analytics Leaders to leverage data and facts to understand opportunities for optimizing resourcing to drive growth or optimization, as dictated by the priority for that portfolio-product for in-line and launches.

Communication and Coordination

+ Facilitate leadership communications, meeting planning (national and regional), and budget oversight to ensure transparency and alignment across the organization.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

+ Bachelor's degree required.

+ 12+ years of experience required in the pharmaceutical, biotech, or healthcare industry, with a strong understanding of patient services, access and reimbursement, and health system dynamics.

+ Proven experience in strategic planning, project management, and cross-functional leadership within a matrixed organization.

+ Strong executive presence with the ability to influence senior stakeholders and drive alignment across diverse teams.

+ Demonstrated ability to manage complex programs and deliver measurable outcomes.

+ Excellent communication, organizational, and analytical skills.

PREFERRED QUALIFICATIONS

+ Prior leadership experience in Patient Services or related functions.

+ Experience working across headquarters functions and field-based teams.

+ Familiarity with compliance, procurement, and alliance management processes.

+ Track record of building and scaling operational infrastructure to support growth and transformation.

+ Background in management consulting, with experience advising or leading large-scale transformation or enablement initiatives.

Other Job Details:

+ Last Date to Apply for Job: **July 25th, 2025.**

+ Ability to travel based on business needs

+ NOT eligible for Relocation Package

+ This position is hybrid and requires working in NYHQ 2 to 3 days per week

The annual base salary for this position ranges from $204,700.00 to $341,100.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Continuous Imprv and Proj Mgmt