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Operations Processor

125235

Zurich Cover More is seeking a Sr. Ops Processor to join our Group in North America.

Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!

We are seeking an Sr. Ops Processor to join the Travel Guard team. This position will report to the Director of Ops and Customer Service, located in Stevens Point, WI.

This is an opportunity to be a team player supporting internal and external customers, with a wide variety of job responsibilites, including but not limited to processing plan modifications, premium refunds, cross training and supporting service levels where needed. Maintaining a positive enviroment for team success and strive to exceed production/service levels. We pride ourselves on above and beyond knowledge, multi tasking, positivity and productivity that exceeds.

Responsibilities Include:

Maintain knowledge of Admin everchanging products, systems and projects.

Multitask to complete daily assigned batch sheet.

Creative and critical thinking to provide out-of-the-box solutions where necessary.

Provide keen attention to detail.

Retain and apply knowledge to specific work tasks as assigned meeting department production standards.

Maintain a professional positive working enviroment.

Responsibilites are not limited and may include other items as assigned, as the needs of the department changes.

Basic Qualifications:

High school diploma or equivalent

Ability to work M-F schedule in addition to month close schedule/extra hours to maintain service levels.

Preferred Qualifications:

Data Entry

Excellent communication skills including verbal, written, and active listening.

Attention to detail and accuracy in gathering and entering information into systems.

The ability to work in a fast paced enviroment, meeting levels set.

Strong computer knowledge including Microsoft office skills.

Freedom/Nexus knowledge

Problem solving, critical thinking and decision making abilities.

Effective organization and time management skills including prioritization, multitasking, and planning.

Ability to multi tasks and manage mulitude of work items in a day.

Abilitiy to work independently with little supervision

Keen attention to detail.

The ability to retain information and apply to daily tasks assigned.

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

Travel Guard is looking for an Operations Processor to join our team in Stevens Point, WI. In this role, you’ll handle a variety of post-sale policy service requests, including policy modifications and cancellations, chargeback, CPR processing, and a variety of work tasks as assigned, —all while ensuring alignment with policy terms and conditions. You’ll play a key role in delivering a seamless customer experience by efficiently processing requests and managing multiple priorities in a fast-paced, production-driven environment. Success in this role requires strong attention to detail, effective multitasking, and a positive, team-oriented mindset.

If you're organized, adaptable, and thrive in a collaborative environment, we’d love to hear from you!

What’s the job?

• You’ll complete a wide variety of departmental tasks such as policy modifications, premium refunds, decline processing, CPR processing.

• You’ll review policy terms and make requested adjustments in accordance with those terms.

• You’ll be expected to multi-task between completing assigned tasks and assisting with customer requests.

• You’ll meet department production standards while completing tasks.

• You’ll participate in month close to ensure timelines are met.

What are we looking for?

• You’ll have a proficiency in Microsoft Office programs.

• You’ll be a team player with a positive attitude.

• You’ll have the ability to multi-task and manage a multitude of tasks daily.

• You’ll possess problem solving, critical thinking, and decision-making skills.

• You’ll have the ability to work a Monday-Friday schedule in addition to month close schedule/extra hours to maintain service levels.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

**Job flexibility** . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

**Career growth** . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

**Take the time you need, for you and your community** . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

**Investing in your health and your future.** We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

**Diversity and inclusion** . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

**Apply today and let’s go great places together** !

EOE Disability / Veterans