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Job Title: Product Support Technician

Why Imperative Care?

Do you want to make a real impact on patients? Imperative Care is changing the way stroke is treated. As part of our team, you’d be developing breakthroughs that will revolutionize the future of stroke care. Every day, the technologies that we develop at Imperative Care directly impact human lives. Our focus is on the needs of the patient, and they come first in everything we do.

What You’ll Do

At Imperative Care, hand-on demonstrations of our products are a critical component of the physician education and sales process. The Product Support Technician is responsible for supporting new product launches and ongoing commercial activities to help drive above-market growth for the company. This position partners with marketing, sales and R&D teams to identify product demo models and organizes all logistics related to procuring, maintaining, packing, shipping, setting up and tearing down product demonstrations at both in-house and customer-facing events.  An individual in this role will coordinate all necessary steps to ensure demo models are available during conferences and peer-to-peer education events. Working closely with the commercial teams, this role will ensure the appropriate demo materials and models are provided to support the sales process.

+ Maintain proper levels of product demo inventory on-site at company headquarters for Imperative Care products

+ Ensure simulation model inventory, including all ancillary components, is available timely for scheduled events.

+ Source ancillary products and materials as needed.

+ Perform maintenance of demo models, assessing repairs and schedule necessary appointments with vendors.

+ Establish relationships with contractors/vendors and monitor work orders to ensure tasks are completed according to marketing specifications and in alignment with the medical device field.

+ Work with manufacturing and sales operations to determine demand forecast for demo units

+ Support product managers in developing demonstration models on new and existing product lines

+ Partner and collaborate with internal stakeholders in developing new ideas and recommendations for demonstrating Imperative Care products

+ Support the sales, marketing and product development teams during product demonstrations as needed

+ Ensure new field sales members are equipped with necessary demo materials and assist on-going with all demo product needs for the sales team

What You’ll Bring

+ A minimum of 2 years of technical experience in the medical device or bio-tech industries, or related field; or equivalent combination of education/training and work experience.

+ Prior experience with catheters, endovascular/neurological devices, R&D, or operations is preferred

+ Bachelor’s or associate degree in a technical field is a plus

+ Highly organized and detail oriented

+ Positive attitude and service oriented

+ Excellent communication and collaboration skills, in-person and over email

+ Experience supporting activities related to conferences and sales / customer events preferred

+ Proven ability to manage and meet deadlines and team expectations

+ Proficiency with PC-based applications, including Microsoft 365 is required

+ Creative thinker and problem-solver; Goal-oriented and self-motivated

+ Ability to prioritize multiple responsibilities and projects with effective time management skills

+ Proactive, collaborative, and results-driven work style

+ Ability to work as a team member, be flexible and adaptable, and to work under pressure

Employee Benefits include a stake in our collective success with stock options, competitive salaries, a 401k plan, health benefits, generous PTO, and a parental leave program.

Salary Range: $68,000 – 81,000/annually

Please note that the salary information is a general guideline only. Imperative Care considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer.

Join Us! Apply Today (https://imperativecare.com/careers/) .

The use of external recruiters/staffing agencies requires prior approval from our Human Resources Department. The Human Resources Department at Imperative Care requests that external recruiters/staffing agencies not to contact Imperative Care employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Imperative Care.

Imperative Care will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the Human Resources Department and the external recruiter/staffing agency does not create any implied obligation on the part of Imperative Care.

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