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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Overview: We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions. Product Ownership:

+ Organize and prioritize the product backlog, refining user stories and acceptance criteria.

+ Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.

+ Manage continual improvement around dashboarding and reporting capabilities.

+ Oversee end-to-end delivery of SPM features, from ideation to deployment.

+ Ensure documentation matches current state of process and system.

+ Manage testing plan(s) for SPM for bi-annual upgrades.

Stakeholder Collaboration:

+ Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.

+ Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.

Technical Oversight:

+ Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.

+ Collaborate on technical designs and ensure adherence to ServiceNow best practices.

+ Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Qualifications: Experience:

+ Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

Certifications (Preferred):

+ Certified ServiceNow Administrator (CSA).

+ Certified Implementation Specialist – SPM.

+ Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

Technical Skills:

+ Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.

+ Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.

+ Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

Roles and Responsibilities: The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

+ Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.

+ Defining the vision for the team’s product.

+ Creating a product road map based on this vision.

+ Managing the product backlog and prioritizing them based on changing requirements.

+ Overseeing all stages of product creation including design and development.

+ Developing user stories.

+ Monitoring and evaluating product progress at each stage of the process.

+ Liaising with the product team and end-users to deliver updates.

+ Participating in Scrum meetings and product sprints.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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