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Responsible for driving the strategic direction of Product Operations programs. Oversees the efficient implementation and maintenance of programs, ensuring alignment with organizational goals and exceptional patient experiences.

Responsibilities:

+ Provide leadership and guidance to the Product Operations team.

+ Set strategic priorities to advance the departments effectiveness and impact.

+ Act as a strategic liaison with sales, clinical teams, and external partners.

+ Collaborate with leadership to identify opportunities for growth opportunities, collaboration, and shared goals.

+ Ensure programs are designed to enhance patient care and maximize operational efficiency.

+ Monitor program performance against strategic objectives and adjust strategies as needed.

+ Oversee the implementation and ongoing management of designated Product Operations programs.

+ Develop, enhance, and maintain efficient operational systems and procedures within the department.

+ Continuously evaluate workflow processes to identify opportunities for optimization and enhanced productivity.

+ Implement and oversee the sales technology tool for multiple departments.

Education:

+ Bachelor's degree required.

+ Master's degree preferred.

Certifications:

+ None required.

Complexity of Work:

+ Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

+ Effective relationship building skills are required.

+ Must be able to work in a stressful environment and take appropriate action.

+ Outstanding interpersonal skills.

Work Experience:

+ A minimum of 7 years of professional experience and functionally relevant experience, including 5 years of demonstrated management experience.

+ Offset: Master's degree and 5 years of required experience.

+ Experience as a Benefits Consultant or Director of Employee Benefits or similar preferred.

+ Experience with benefits communications and campaigns preferred.

+ Experience consulting for or selling to Fortune 100 companies preferred.

+ Experience using CRM tools preferred.

Physical Requirements:

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $57.19

Maximum hourly: $91.52

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities