• Medicare Sales and Customer Service Manager

    Erickson Living (Bethesda, MD)


    Location:

    The Grandview by Erickson Senior Living

    We are seeking a dedicated and dynamic Medicare Sales and Customer Service Manager to join our team. In this role, you will be responsible for executing the strategic objectives of the Erickson Advantage sales and marketing plan within the community. Serving as the primary point of contact for residents enrolled in the plan, you will provide support with various administrative matters, including claims resolution, premium billing, and enrollment management. You will also work closely with our partners at UnitedHealthcare to ensure seamless coordination and exceptional service for all plan members.

    What we offer

    + A culture of diversity, equity, and inclusion, which builds on our mission, vision and values

    + Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

    + Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

    + PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

    + 401k for all team members 18 and over with a company 3% match

    + Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

    + Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

    + Compensation: $45,000.00 - $50,000.00/year + commission, and eligible for annual bonus

    How you will make an impact

    + Serve as the primary health plan liaison to the community leadership team

    + Serve as the primary sales/marketing liaison to Community staff, including training and follow-up of program sales and marketing objectives

    + Coordinate with staff to identify marketing activities and sales strategies to increase awareness and create enrollment opportunities

    + Conducts sales presentations and arranges for marketing activities within the community

    + Manages inbound calls and walk-in contacts with members, responsible parties, and providers/vendors for the Erickson Advantage Member Services; and Care Coordination Office at the Erickson community and documents all contacts in the CaseTrakker System

    + Acts as a primary resource to health plan members in problem resolution collaborating with the United Healthcare Service Center and other United Healthcare points-of-contact as needed

    + Arranges for order/delivery of medical equipment, supplies, and services as requested by the Community Care Coordinator or the Primary Care Physician

    What you will need

    + Minimum of 2 years of sales or marketing experience

    + Public speaking experience

    + Customer service experience preferred

    + Proficiency in Microsoft Office

    + Licensed health insurance agent preferred

    + Health license is required within 90 days of employment

     

    Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

     

    The Grandview is a vibrant continuing care retirement community located on 33 acres in the heart of North Bethesda, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. The Grandview helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

     

    Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.