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Job Summary

Join Our Team as a Clinical Services Navigator at Novant Health

Are you a compassionate and experienced Registered Nurse (RN) with a passion for guiding patients through their healthcare journey? Novant Health is seeking a dedicated Clinical Services Navigator to join our Cardiac Surgery Clinic team. In this pivotal role, you'll serve as the primary liaison between patients and their medical teams, ensuring seamless coordination of care and exceptional patient experiences.

Key Responsibilities:

+ Atrial Fibrillation Clinic Coordinator is to be responsible for the coordination of clinical services at the population level for patients of the Atrial Fibrillation Clinic.

+ Care Coordination: Collaborate with physicians, case managers, and other healthcare professionals to facilitate smooth transitions from acute to ambulatory care settings.

+ Patient Advocacy: Act as a patient advocate, providing support and guidance throughout the healthcare process.

+ Maintain current knowledge of available community resources, post-acute care, and ambulatory options to assist patients effectively.

+ Organize and arrange educational sessions, such as atrial fibrillation (AF) talks, with primary care groups to enhance patient understanding and engagement.

+ Create and manage a database of AF Clinic patients for quality assurance and to guide clinic directions.

+ The position will manage the AFC population and be tasked with growing that population appropriately within our footprint.

+ Coordinate with procedural and clinic schedulers, nursing staff, AFC clinicians (PAs and NPs), and supervising electrophysiologists to ensure that each patient's established AF treatment plan is fulfilled

Qualifications:

+ Education: Bachelor's degree preferred in Nursing, Social Work, Healthcare Administration, or a related field.

+ Licensure: Active RN licensure required.

+ Experience: Minimum of three to five years of nursing experience required; two years of experience in care of targeted patient population preferred.

+ Skills: Strong collaboration skills with a multidisciplinary healthcare team; in-depth knowledge of community resources, post-acute care, and ambulatory options; commitment to Novant Health's values of respect, compassion, inclusion, empowerment, inspiration, and courage.

Why Novant Health?

+ Competitive Compensation: Competitive salary with opportunities for advancement.

+ Comprehensive Benefits: Health, dental, vision, and retirement plans.

+ Professional Growth: Opportunities for continuing education and career advancement.

+ Inclusive Culture: A diverse and inclusive work environment where every team member is valued.

Join Our Team

At Novant Health, we are committed to delivering the most remarkable patient experience in every dimension, every time. If you're ready to make a difference and grow your career in healthcare, apply now!

Responsibilities

Responsibilities:

- Facilitate care coordination from acute to ambulatory settings. - Collaborate with Physicians, Case Managers, and other healthcare team members to ensure smooth coordination of care and follow-up appointments. - Serve as a resource for care coordination, providing guidance for medically and/or psychosocially complex cases. - Maintain current knowledge of available community resources, post-acute care, and ambulatory options. - Implement NHFDNH safety behaviours and high reliability strategies to enhance patient safety and experience.

Qualifications

Qualifications

- Demonstrated ability to deliver exceptional patient experiences. - Strong collaboration skills with a multidisciplinary healthcare team. - In-depth knowledge of community resources, post-acute care, and ambulatory options. - Commitment to Novant Health’s values of respect, compassion, inclusion, empowerment, inspiration, and courage.

- C ardiology background, preferably electrophysiology (cardiac devices).

-Create and manage a database of AF Clinic patients for quality assurance and to guide clinic directions

-Assist patients in navigating the healthcare system, ensuring access to necessary resources, support services, and community programs

-Arrange AF talks with primary care groups

- Pursue opportunities to increase clinic exposure

Education

4 Year / Bachelors Degree Preferred

Relevant fields of study include Nursing, Social Work, or Healthcare Administration.

Licensure/Certification: Active RN licensure Required

Job Opening ID

31674