• Member Services Representative, Remote

    NTT DATA North America (Oklahoma City, OK)


    Member Service Representative

     

    -This is a Temporary to Direct Hire

     

    - Can this candidate attend all training as scheduled; 4-6 week training process; 8AM-5PM M-F CST

    - Location: MUST live in Oklahoma, but 100% remote

    **healthcare insurance and call center exp is preferred

    Summary:

    Front line customer service inbound call center representative (telephonic-no sales) assisting members, prospective members and providers with questions regarding benefits, pharmacy services, provider listings, in a high volume, fast paced, call center environment.

    Experience:

    + At least 1 year of customer service experience, preferred in a call center environment

    + 1 year of medical office or health insurance member service, insurance verification or provider services

    Preferred:

    Excellent spoken and written communication skills

     

    Capable of managing through transition, while fostering a positive team environment

     

    Confident in decision making ability within strict timelines

     

    Exceptional prioritization and organizational skills

     

    Acts with integrity and uses sound judgment in dealing with confidential information

    Education:

    High school diploma or GED required.

    About NTT Data :

    NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

     

    NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team