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Introduction

Your role and responsibilities

Pega Technical Lead, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted):

* Monitor the progress of project, bugs and issues using Jira project management tool.

* Collaborate with client subject matter experts and architect to understand pain points and project requirements, including creating functional design, constructing class hierarchy and object models, and defining test strategies.

* Deliver daily and weekly updates to the client leadership team via calls, covering project status, ticket status, innovative ideas, and business proposals for new enhancements.

* Work with the team to provide a learning environment, foster innovation through coaching and mentoring, and offer constructive feedback.

* Collaborate to resolve production defects and tickets, conduct in-depth root cause analysis of application and infrastructure related issues, and provide resolutions by implementing code changes and moving them to production.

* Monitor daily changes, assess their impact on application and approve or reject them accordingly.

* Handle tickets and change related reporting to the leadership team.

* Utilize: PEGA PRPC (Pega Rules Process Commander), DB2/SQL Server, PAL (Pega Performance Analyzer), Unix Shell Scripting, Power Shell Scripting, Ansible Automation, Win Automation, Jira, Integrated Service Management (ISM).

Required: Bachelor’s degree or equivalent in Computer Science, Engineering or related (employer will accept Associate’s degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Pega Technical Lead or related. Two (2) years of experience must include utilizing PEGA PRPC (Pega Rules Process Commander), DB2/SQL Server, PAL (Pega Performance Analyzer), Unix Shell Scripting, Power Shell Scripting, Ansible Automation, Win Automation, Jira, Integrated Service Management (ISM). $102200 to $151800 per year. Full time. SN137.

Required technical and professional expertise

Bachelor’s degree or equivalent in Computer Science, Engineering or related (employer will accept Associate’s degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Pega Technical Lead or related.

Two (2) years of experience must include utilizing PEGA PRPC (Pega Rules Process Commander), DB2/SQL Server, PAL (Pega Performance Analyzer), Unix Shell Scripting, Power Shell Scripting, Ansible Automation, Win Automation, Jira, Integrated Service Management (ISM).

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.