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Customer Service Center Agent I- Bilingual

Summary

Title:Customer Service Center Agent I- Bilingual

ID:0718-5188

Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917

Category:Administrative / Clerical / Skill Trades

Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 21 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Flagler, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $16.00 to $23.20 hourly/based on experience.

Summary of Benefits:

+ Medical, Dental, Vision, Life, STD, LTD

+ 403(b) Retirement with Company Match

+ Paid Time Off

+ Tuition Assistance

+ Perks Rewards

+ Employee Assistance Program

https://www.peakvista.org/careers/employee-benefits-guide

Job Summary:

Responsible for providing excellent, compassionate, and empathetic customer service to each unique individual calling Peak Vista through one-call resolution. Must have Empathy and compassion, patience, ability to listen with understanding, and ability to adapt to change.

Essential Duties and Responsibilities:

+ Processes all calls in an efficient, effective, compassionate, and courteous manner.

+ Follows all instructions, procedures, protocols, and updates necessary for answering and handling calls for an exceptional patient experience.

+ Provides professional patient care by obtaining, verifying, and documenting necessary demographic, insurance, and other vital information.

+ Schedules and re-schedules patient appointments communicate patient concerns and questions to care team in medical home and put patients in contact with the correct department to help meet their needs.

+ Proficient with all technology programs to include but not limited to: NextGen, Sharepoint, CISCO, Finesse, Microsoft Office.

+ Utilizes resource materials for accuracy and efficiency.

+ Responds with the utmost courtesy and empathy to all unique patient requests.

+ Takes complete messages with patient information and concerns and forward for appropriate follow up in an efficient manner.

+ Understands and abides by HIPPAA guidelines.

+ Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.

+ Other duties as assigned

Supervision Exercised: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or equivalent education. Bilingual Required

Work Experience:

Six months customer service experience in any environment, preferred. *Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com