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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join the Branch and Small Business Banking Platforms and Capabilities team in shaping the future of banker technology from within the business line. We are seeking a strategic and execution-focused professional to drive the ongoing transformation. This role will focus on introducing new capabilities and reimagining existing tools to enable growth, simplify the banker experience, and enhance client engagement. The ideal candidate will bring deep expertise in sales enablement, frontline platforms, and emerging technologies, with a proven ability to deliver complex initiatives that drive measurable business outcomes.

This role embodies U.S. Bank’s core values by fostering innovation, acting with integrity, and putting people first—ensuring that every solution enhances the experience of our employees and the clients they serve.

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Key Responsibilities

• Technology Strategy & Innovation

o Lead initiatives that drive revenue growth and elevate client engagement through the application of current and emerging technologies. Possible focus areas include: the identification and implementation of new communication capabilities such as telephony, secure client messaging, and SMS

o Partner with cross-functional teams—including product, technology, analytics, and digital—to deploy cutting-edge capabilities that enhance branch employee performance.

o Champion a culture of innovation and continuous improvement by contributing to ideation, backlogs and future state roadmaps

• AI Use Case Management

o Own and refine the AI use case backlog by consolidating, defining, and prioritizing opportunities in collaboration with internal partners.

o Ensure AI solutions are ethical, secure, and designed to support both employee and client needs.

• Business Requirements & Readiness

o Develop and document business requirements and conceptual flows to ensure future features are well-defined and ready for digital teams to size and build.

o Collaborate with stakeholders to ensure alignment with compliance, risk, and operational standards.

• Tool Effectiveness & Continuous Improvement

o Monitor tool performance using data and analytics.

o Leverage frontline feedback to drive iterative improvements and ensure tools meet user needs.

Preferred Skills/Experience

• Comprehensive knowledge of sales enablement capabilities and frontline/banker platforms.

• Strong understanding of emerging technologies and their application in a branch environment.

• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.

• Experience working with cross-disciplinary teams including digital, product, and compliance.

• Branch banking experience is a plus.

• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions

• Strong analytical, decision-making and problem-solving skills.

• Demonstrated project management skills with proven ability to drive change through others.

• Considerable tact, diplomacy and people skills.

• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.

• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency

• A demonstrated commitment to U.S. Bank’s values of integrity, collaboration and respect.

Basic Qualifications

- Master's degree, or equivalent work experience

- 10 or more years of experience in project management activities

Preferred Skills/Experience

• Comprehensive knowledge of sales enablement capabilities and frontline/banker platforms.

• Strong understanding of emerging technologies and their application in a branch environment.

• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.

• Experience working with cross-disciplinary teams including digital, product, and compliance.

• Branch banking experience is a plus.

• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions

• Strong analytical, decision-making and problem-solving skills.

• Demonstrated project management skills with proven ability to drive change through others.

• Considerable tact, diplomacy and people skills.

• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.

• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency

• A demonstrated commitment to U.S. Bank’s values of integrity, collaboration and respect.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.