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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Global Sales Organization, and is part of the B2B data and tools team solving for tools oriented to improve the customer experience and interactions of our customers direct and indirectly. This team member will be responsible for managing and supporting the automation and deploy the implementation of those for B2B tools.

What you'll do

+ Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes

+ Analyzes and gathers business requirements for multiple corporate initiatives simultaneously

+ Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint

+ Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and prioritizes defects, provides approval and sign off of builds, and oversees implementations

+ Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis

+ Coordinates demos to stakeholders (all levels of management)

+ Critically analyzes and evaluates information gathered from multiple sources to create documentation

+ Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards

+ Understands expectations that were set with the business unit(s)

+ Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed

+ Create PowerBI reports and CRM dashboard views for end users

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Min 3 years’ experience in equivalent role

Preferred Qualifications- Education & Prior Job Experience

+ Bachelor's degree in information Technology, Computer Science, MIS or any Engineering field

+ Experience with project and technical defect tracking tools such as Rally

Skills, Licenses & Certifications

+ Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue

+ Skilled at driving organizational change through the integration of people, process, and technology

+ Demonstrated expertise in any CRM platform such as Microsoft Dynamics 365

+ Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales

+ Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.