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Employment Type:

Full time

Shift:

Description:

Employment Type:

Full Time

Position Purpose:

Responsible for monitoring and maintaining the revenue cycle in an outpatient clinic setting. Provides coding, charge entry, payment posting, bookkeeping, insurance expertise, registration and customer service skills to assist the clinic and the patient through the revenue cycle.

What you will do:

ESSENTIAL FUNCTIONS:

• Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.

• Demonstrates positive professional customer service in all patient, staff, and visitor contacts.

• Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families.

• Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.

• Participates in staff development activities and orientation as requested.

• Proactively acts as patient advocate, responding to and working to resolve patient concerns.

• Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.

• Operation of various office machines (i.e. fax, copier, phone, and computer).

• Participates effectively as a team member in the clinic

Minimum Qualifications:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School Diploma or equivalency.

• Specialized or technical training such as would be acquired in a college or technical school (i.e. coding, medical assistant).

• A minimum of one-year current experience with ICDM 9, CPT coding, and health insurance provider rules and regulations.

• Knowledge of: Medical office practices and procedures, mathematics, office equipment, medical terminology, clinic policies and procedures, data entry and basic computer experience.

• CPR Certification (obtained within 6 months of start date).

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

+ Wellness programs

+ Education reimbursement

+ Personalized health insurance plans including dental and vision

+ Paid time off

+ Long- and short-term leave

+ Retirement planning

+ Life insurance coverage

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran