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This role represents an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business. You will help to shape a new retirement recordkeeping and trust operations ecosystem including the complimentary tenets of people, process, technology, and data. You will be instrumental in evolving a new culture focused on efficiently servicing, transforming, and growing our U.S. Retirement business while maintaining our reputation for service excellence. The Payroll Onboarding Specialist opportunity is an individual contributor position and contributes to the overall success of Manulife Retirement John Hancock by primarily managing the onboarding of the payroll process and payroll interfaces to the John Hancock’s recordkeeping and trust platform. They focus on executing the requirements, testing finalization, and transition of implementation payrolls and payroll changes to the payroll technology infrastructure and in-force payroll team. Additional responsibilities to support operational management of retirement plans will also be required. The Payroll Onboarding Specialist will report to the Operations Director and are first line of communication with clients and vendors regarding all matter payroll onboarding and in-force changes. This role supports new and established clients who are setting up for the first time or are incurring changes within existing payroll.

Position Responsibilities:

+ Manage relationship with the client and client’s payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during implementation.

+ Understand and explain purpose of the retirement plan product and the required data to enable the efficiency and productivity metrics driving the business.

+ Negotiate and influence providers to send required data to support administrative, compliance, and customer experience record-keeping needs.

+ Manage internal relationships during conversion with Plan Implementation Managers, Sales, Relationship Management and Operations team.

+ Participate in conversion project team meetings.

+ Primary focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.

+ Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.

+ Act in a project manager role and have ownership of in-force plan payroll provider changes.

+ Provide subject matter expertise for research and resolution of complex payroll inquiries

+ Attend training as required to stay current with system and product enhancements and process changes or improvements.

+ Assist with procedure development and management.

+ Responsibilities may also include completion of new plan set up on the recordkeeping platform

Required Qualifications:

+ Firm understanding of U.S. Retirement marketplace and Plan Provider Services including recordkeeping and trust operations and the surrounding ecosystem including Advisor, Sponsor, Participant and TPA channels including digital, web, mobile and via business to business and participant Contact Centers.

+ Expertise in plan onboarding, participant enrollment, payroll and eligibility services, money in motion, distribution processing, plan compliance services and global cash and trade reconciliation.

+ Experience working with the FIS Omni Recordkeeping Platform including the business to business and business to customer scope of services (highly desirable).

+ Understanding of 180 and 360 payroll solutions, and or experience working with data aggregators preferred

+ Flexibility, adaptability, agility, and the capability to innovate, adapt and evolve while working through ambiguities associated with new processes, new systems and new products.

+ Strong sense of process ownership and successful client outcomes.

+ Experience in the U.S. marketplace as with Implementation, Payroll Operations or Client Service experience.

+ Broad understanding of onboarding and servicing US Retirement clients.

+ Project Management experience.

+ University degree or related experience required.

+ Accountability: Manages own performance, priorities, and outcome. Takes personal accountability when acting on all customer requests or issues.

+ Client/customer facing experience required.

+ Outstanding oral and written communication skills and interpersonal skills.

+ Ability to adapt to technology.

+ Strong analytical/problem solving skills.

+ Demonstrate ability to work in a team environment.

+ Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.

+ Demonstrated ability to multi-task and work in high volume, deadline oriented, fast paced environment.

+ Candidate must be detail oriented resulting in quality work.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$60,375.00 USD - $100,625.00 USD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [email protected] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)

Permiso Familiar y Médico

Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Derecho al Trabajo

Verificación Electrónica (E-** **Verify** **)

Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)