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Title: Front Desk Supervisor

Program: Leona Blanche House Residence

Salary Range: $38,000 - $42,000 per year

Program Description:

Leona Blanche House is a service –enriched single-room occupancy residence providing housing for 53 formerly homeless single adults with chronic mental illness, some of whom are dually-diagnosed with substance abuse disorder.

Essential Duties and Responsibilities:

The essential duties of the Front Desk Supervisor include but are not limited to the following activities:

+ Ensures that sufficient Front Desk staff is available to cover each shift, adjusting as necessary to provide the required coverage.

+ Monitors that Front Desk staff to ensure that the flow of building traffic is maintained, all visitors are announced, and Visitors Logs are completed.

+ Reviews the Front Desk Report Log to ensure that building rounds are being regularly conducted and recorded, and that breaches to building security are immediately reported.

+ Ensures carbon monoxide/ smoke detectors are operating properly. Informs staff when batteries need to be changed.

+ Monitors that Front Desk staff are reporting any unusual resident behavior, such as apparent intoxication or any bizarre behavior, to clinical staff.

+ Provides crisis intervention in the event of an emergency and contact appropriate staff.

+ Conducts apartment inspections.

+ Provides activities of daily living (ADL) skills training, medication monitoring, and socialization/recreational activities.

+ Ensures medication sheets are initialed by both consumers and staff. Completes daily checks of the medication logs

+ Provides resident fire safety training; conducts self-preservation tests and oversees monthly Fire Drills and re-tests according to NYS OMH standards.

+ Participates in weekly clinical staff meetings, and resident Community Meetings.

+ Oversees daily client tracking log and reports absent clients to the Program Director or Asst. Program Director

+ Performs other duties as assigned by the Program Director or Asst. Program Director.

Qualifications :

+ A High School diploma or GED and work experience as described below.

+ A minimum of three (3) years of experience working in a residential program serving individuals with mental illness and chemical addictions.

+ Required to walk throughout the five (5) story building to see residents and to talk to other staff members and to respond to inquiries from residents.

+ Must stand for extended periods of time to observe the lobby area, and to respond to any unusual situations at the entry of the building.

+ Must be able to lift items weighing up to twenty (20) pounds.

Job Details

Pay Type Hourly

Employment Indicator Regular

Education Level High School