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Job Description

We are looking for an experienced Application Developer with a strong background in Genesys Cloud CX to design, implement, and optimize multichannel self-service and omnichannel orchestration routing solutions. The ideal candidate will have hands-on experience with both voice and non-voice channels and a deep understanding of Genesys Cloud CX architecture and integrations.

Responsibilities:

Design and implement multichannel self-service/IVR and omnichannel routing solutions using Genesys Cloud CX.

Develop and maintain applications across voice and non-voice channels (SMS, Email, Chat, Voice Bot, etc.).

Integrate Genesys Cloud CX with internal and external systems.

Deliver self-service and analytics solutions using speech-based interfaces and dynamic menus.

Collaborate with cross-functional teams to align customer treatment strategies with technical implementations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

35 years of application development experience with Genesys Cloud CX.

Hands-on experience with Genesys Cloud CX Architect for voice and non-voice applications.

Strong understanding of the Genesys Framework and integration methodologies.

Genesys Architect Flows, Data Actions, OAuth and Integrations objects

Genesys Integration with other Ancillary Products

Genesys Cloud Reporting

Genesys Cloud APIs

Proven experience delivering speech-enabled self-service and analytics solutions.

Genesys Cloud CX certification in one or more areas (Inbound,

Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].