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Job Description

Responsible for the research and understanding of all Patient Connection Center workflows in order to facilitate effective report writing, scorecard and dashboard development to support operational efficiency and strategic goals. Responsibilities include support and provisioning of departmental wide data systems, including ensuring of data integrity, data audits, data analysis and additional business-critical functions. Serves as the lead in supporting technical development of other analysts. Acts as a Subject Matter Expert (SME) for departmental workflows and translates processes into accurate and sustainable reporting/analysis tools. Continuously monitors dashboard performances and makes updates or changes as required. Interacts and works closely with business intelligence, data architecture and leadership teams. May provide guidance and support to others analysts to ensure analytics and reporting is executed within expected timeframes and to meet business objectives.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Minimum 3+ years experience of data analytics & reporting access

Strong Tableau experience collects data but also creates the story the data is telling

Some sort of call center experience or similar this role falls within the patient connection center org so they deal with all calls/scheduling from Piedmont patients

Some Healthcare experience / familiar with EPIC

Leadership skills, comfortable with providing guidance/professional development to the analysts

Strong emphasis on meeting deadlines, STRONG time management, punctuality

Self-starter

Some project management skills null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].