• Remote Business Systems Analyst

    Insight Global (Edmundson, MO)


    Job Description

    - Conduct a comprehensive audit of telephony infrastructure records in ServiceNow.

     

    - Review, validate, and update Asset, Configuration Item (CI), and Application records related to telephony platforms.

     

    - Identify and correct discrepancies between physical infrastructure and ServiceNow records including missing devices, misclassified assets, retired systems, or orphaned records.

     

    - Coordinate with telephony engineers and Managed Service Provider to confirm field-level details, physical inventory, and logical configuration data.

     

    - Retire or archive assets and CIs that are no longer in use, per established lifecycle policies.

     

    - Update or create application entries to reflect systems actively used in the telephony environment.

     

    - Ensure all ServiceNow records comply with internal naming conventions, ownership fields, site/location references, and service relationships.

     

    - Participate in data cleanup projects and periodic audits as needed.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

    - 3+ years of hands-on experience with ServiceNow, particularly in:

    - Asset Management

     

    - CMDB / Configuration Items

     

    - Application Portfolio Management (APM)

     

    - Understanding of telephony infrastructure (e.g., PBX systems, gateways, VoIP components).

     

    - Ability to read, interpret, and validate telephony records such as IP addresses, MAC addresses, device types, models, and location assignments.

     

    - Experience reconciling real-world equipment with digital records in enterprise environments.

     

    - High attention to detail and comfort working with structured data. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].