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Client and Ancillary Services Manager

Gulf Coast Veterinary Specialists (GCVS) is the leading provider of specialized care for companion animals, renowned for our unwavering commitment to excellence. We work closely with the veterinary community to uphold the highest standards of care, supported by a state-of-the-art facility equipped with advanced diagnostic and therapeutic technologies. Our dedicated team of passionate veterinary specialists and staff share a common goal: to deliver outstanding care and service.

At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day.

Job Description:

The Client Service, Ancillary Services & Rehab Manager provides strategic and operational leadership for the Client Service, Pharmacy, Laboratory, and Rehab & Sports Medicine departments. This role ensures high-quality support services, clinical efficiency, and a positive client and patient experience. The Manager will spend 30–40% of their time on the floor, actively supporting staff, resolving issues, and improving real-time workflow and communication across teams. The Manager will provide department leadership; perform formal employee coaching and development, strategic improvement and delegate duties and responsibilities of departmental staff as needed. They will also assist in providing quality, compassionate care for all our clients and patients.

The Client and Ancillary Services Manager must have good communication skills and a strong professional relationship with all staff to perform the work as delegated and produce quality results. An intimate knowledge of the day-to-day functions of the department, patient care and client service skills are a must. This position requires a dependable, high-energy person who can handle multiple tasks at one time as well as a high stress environment.

Anticipated Schedule:

+ Monday through Friday

+ Flexibility required

Job Duties:

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Essential Functions:

+ Maintains a 30% or greater presence on the clinical floor to ensure that the team is adequately supported.

+ Core competencies: Team building, performance improvement, communication, systems thinking, negotiation, multitasking and financial acumen.

+ Operationally and administratively accountable for the staff of the Client and Ancillary Services teams.

+ Identifies and articulates the vision and strategic direction for the discipline of the Client Service and Ancillary Service teams and collaborates on the implementation of operational strategies/initiatives to achieve them.

+ Promotes and utilizes a client centered approach within their department while keeping the best interest of the patient in mind.

+ Works with the Director of Client Experience and Ancillary Services to implement and maintain strategies to promote the recruitment, retention and recognition of excellence in assigned departments, including overnight and recommendations regarding compensation and benefit programs for staff.

+ Staffing: maintains staffing and scheduling to complete the goals of the Client Service and Ancillary support teams.

+ Leads in the planning, implementation and evaluation of new protocols and processes, assuring appropriate resources for the delivery of care.

+ Creates win-win solutions among diverse needs and expectations.

+ Possesses excellent client service and relationship development skills.

+ Participates as an active member of departmental leadership team.

+ Maintains knowledge of current trends and legal requirements in areas of responsibility by reading journals, newsletters and attending education meetings.

+ Works with the Director of Client Experience and Ancillary Services to develop annual departmental and capital budgets, monitor and analyzes ongoing performance and productivity and implement necessary corrective plans.

+ Maintains department records and files.

+ Serves on internal and external work groups, committees and agencies as appropriate.

+ Maintains knowledge of principles and processes for providing exceptional client services. This includes evaluating client needs, meeting quality standards, providing exceptional client experience and evaluation of client satisfaction. Works in tandem with the Neurology and Surgery technical supervisors and managers to ensure all team members are meeting standards in client service.

+ Performs other responsibilities as requested by the Director of Client Experience and Ancillary Services.

Qualifications:

+ Education: High School diploma is required, Associate's degree (A. A.) or Bachelors is preferred; or related experience and/or training; or equivalent combination of education / experience.

+ Minimum of 3-5 years of experience managing teams in a veterinary or clinical setting. Prior experience in multiple service areas such as client service, pharmacy, lab or rehab preferred.

+ Adapts positively to ever-changing healthcare environments supporting technology and process changes.

+ Ability to manage multiple teams while balancing strategic initiatives and day-to-day needs.

+ Ability to empathize with others and demonstrate a values based work style.

+ Must possess excellent listening and interpersonal skills and problem-solving methods.

+ Must be able to work varying hours as required.

+ Must have basic computer skills including working knowledge of Microsoft Office Software.

+ Demonstrates the core values and mission statement of Gulf Coast Veterinary Specialists in their day to day activity.

+ Adapts positively to the ever-changing healthcare environment by supporting technology and process changes.

+ Ability to empathize with others and demonstrate a values-based work style is required.

+ Must possess excellent listening and interpersonal skills and problem-solving methods.

+ Must be able to work varying hours as required.

+ Must have basic computer skills including working knowledge office software.

+ Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits Include:

+ 401(k) with matching

+ Health, Dental, and Vision insurance

+ Health Savings Account (HSA) / Flexible Spending Account (FSA)

+ Life and Disability insurance

+ Paid Time Off (PTO) and Holidays

+ Employee Assistance Program and Discounts (including Pet Discount)

+ Professional development and tuition assistance

+ Uniform stipend

+ Retirement plan

Why Choose Gulf Coast Veterinary Specialists (GCVS)?

GCVS is a leader in specialized care for companion animals, recognized for our dedication to excellence and collaboration with the veterinary community. Our mission is to provide the highest standard of care through advanced diagnostics, innovative treatments, and compassionate service.

We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

For more information about our hospital, please visit https://www.gcvs.com

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Manager, Assistant Manager, Practice Manager, Supervisor, Hospital Manager, Hospital Assistant Manager, Hospital Director

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