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North Marin Community Services (NMCS) is the anchor human service non-profit serving Novato/North Marin for the past 51 years. Our mission is to empower youth, adults, and families in our diverse community to achieve well-being, growth, and success; we envision a strong community with opportunities for all. A trusted community resource, our quality programs are grounded in stability, expertise, and commitment to effectively address the changing needs of our community. Recognized for our leadership and program excellence, we provide vital resources, educational opportunities, and economic support to individuals and families in our community. Whether in the form of short-term assistance or long-term intensive partnership, our interconnected services work together to encourage success at home, at school, and in life to over 10,000 people annually. Join an organization dedicated to providing a supportive and professional working environment. Located in beautiful Novato/Marin County/CA, our workplace culture is driven by our five values: teamwork and collaboration, equity, excellence, integrity, and learning and continuous improvement.

Pay: English only: $86,819.20 - $90,417.60/year

English/Spanish bilingual: $91,160.16 - $94,938.48/year

Full time 40 hours/week, salaried exempt position Monday-Friday, with very occasional night and weekend events or meetings. Hybrid schedule possible in accordance with NMCS policy and manager approval. Sign-on bonus of $1,000. Generous benefits package including medical, dental, and vision benefits, life insurance, paid vacation and sick time, 15 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount.

With the guidance of the Director of Case Management and Housing, the CSS Manager provides oversight of the day-to-day administrative, operational, and programmatic functions of Case Management programs and services. Works in partnership with the Senior Manager of Case Management and the Intensive Care Coordination (ICC) Manager.

Essential Functions:

Case Management Program

+ Supervise 5-7 Case Management staff working in CSS; may carry an active caseload of participants when needed.

+ Provide oversight of Emergency Rental Assistance, Prevention and Stabilization Services.

+ Collaborate with team who coordinate Food Pantry services to participants.

+ Assist in program development, staff training and quality assurance activities, with a focus on continuous quality improvement.

+ Ensure effective utilization of technology, including Apricot, HMIS, and other data systems as needed.

+ Oversee implementation and compliance of CalAIM Enhanced Care Management (ECM) and Community Supports programs.

+ Ensure accurate and timely contract compliance, reporting, and documentation for funders including CalAIM, HHAP, and local government contracts.

+ Monitor performance metrics, client outcomes, and service quality across programs.

+ Develop and facilitate internal trainings, onboarding, and skill-building opportunities for staff.

+ Lead efforts in cross-program integration, including housing navigation, health access, and basic needs support.

+ Represent the organization at partner, county, and collaborative meetings as needed.

+ Work with Director of Case Management and Housing in program improvement activities, scopes of work, reporting requirements, and key outcome objectives.

+ Cultivate and maintain strong partnerships with other community partners.

+ Enroll, refer, and support participants in new NMCS programs and utilize other funding streams that could benefit participants and the agency.

+ Provide crisis intervention for participants, using de-escalation techniques and safety planning.

+ Ensure all supervisees are submitting accurate and timely documentation.

+ Assist team with program development, enrollment, care coordination, and data entry for new and diverse programs NMCS has to offer.

+ Management duties typically include: assign caseloads to case managers, support ethical and safe decision-making, support and facilitate professional development, co-lead weekly department meetings, audit participant records, assist in monitoring participant progress toward goals, ensure high service quality, ensure all case management programs meet their outcomes and objectives, and conduct program evaluation.

Management Team

+ Participate in Management Team activities including creating and meeting the goals in the Strategic Plan and Annual Plans, attending team meetings.

+ Work in partnership with Director of Case Management and Housing to provide board updates, manage direct client aid funding and provide oversight to Case Management budgets.

+ Participate in regular meetings with the Director of Case Management and Housing, Senior Manager, and ICC Manager.

+ Coordinate with the Director of Case Management and Housing, Senior Manager, and ICC Manager to plan case management meetings, ongoing staff trainings, and to interview, hire and retain staff.

+ Work in partnership with Director of Case Management and Housing, Senior Manager, and the ICC Manager to maintain a healthy team climate and culture aligned with NMCS mission and values.

+ Directly manage Case Managers and perform HR functions including conducting performance coaching, goal setting, and training as appropriate.

+ Serve as a strong ambassador of the organization. Accompany leadership team and/or program managers as needed for public presentations.

+ Other duties as assigned.

+ Maintain current CPR and First Aid Certification (willing to send to training).

+ Job may include walking up and down stairs, standing, lifting and moving small items of up to 25 lbs.

Required Qualifications:

+ Bachelor’s degree in social work, psychology, public health, human services, or a related field or 5 years managing a case management program.

+ Valid Class C driver’s license and insurability at non-risk rates; personal vehicle for home visits (eligible for mileage reimbursement)

+ Knowledge of wraparound services and trauma-informed care

+ Extensive experience providing community-based services to at risk-populations

+ Two years’ experience managing staff providing community-based services to at risk-populations

+ Strong written and verbal skills.

+ Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks.

+ Intermediate/Advanced in Microsoft Office programs (Outlook, Excel, etc.) and clinical databases/EHR.

Preferred Qualifications:

+ Spanish speaking applicants are strongly encouraged to apply

+ Master’s degree in related field

+ Apricot database experience

Conditions of Hire:

+ Fully vaccinated against COVID-19 unless granted a medical or religious exemption.

+ Pre-employment health exam including proof of vaccinations and TB test clearance.

+ Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.

North Marin Community Services welcomes and encourages all qualified candidates to apply – especially as we recognize that people bring experience and skills beyond just the technical requirements of a job. We also know that self-doubt can sometimes get in the way of stretching professionally, so if your experience is close to what you see listed here, please consider applying. We value our differences and respect everyone – regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, citizenship status, marital status, genetics, AIDS/HIV, medical condition, political affiliation, disability, age, status as a victim of domestic violence/assault/stalking, or military/veteran status. If you have a disability and need assistance and/or accommodation with applying for a job, please contact [email protected] or 415-892-1643 ext. 255.

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