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Description

Are you passionate about leading technical projects and working with teams to improve operational efficiency for one of the largest Cloud providers? Do you enjoy solving complex technical problems and delivering innovative solutions in a fast-paced environment?

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions.

We are looking for a Systems Development Manager to drive technical operational efficiency for AWS services. The role will be responsible for leading a team that owns operational problems, drives operational excellence, and delivers automated solutions to improve operations. We are seeking a manager with strong technical skills, problem solving abilities, customer focus and communication skills, to lead our operations/engineering team.

This role requires technical depth to understand systems engineering practices, strong problem-solving capabilities, and effective communication skills when working with a wide range of leaders. You will collaborate across multiple Amazon teams as you work through complex interconnected systems to improve operational efficiency and address issues that arise.

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Key job responsibilities

• Lead and develop an engineering team focused on building automated solutions to reduce operational toil while driving measurable improvements in operational efficiency

• Manage team's operational metrics, on-call rotations, and incident response processes while implementing and maintaining operational procedures across multiple domains

• Partner with AWS service teams to identify operational pain points, develop scalable solutions, and ensure smooth operational handoffs

• Drive technical project planning and execution while mentoring engineers and fostering a culture of operational excellence

• Collaborate across AWS teams to align on operational improvements, lead post-incident reviews, and ensure continuous service optimization

A day in the life

You'll lead a team focused on improving AWS operational efficiency. Your day typically includes reviewing operational metrics, collaborating with service teams to automate workflows, and guiding your team's technical decisions. You'll participate in planning sessions with AWS service teams, such as EC2 to analyze operational data to identify improvement opportunities, and work with engineers to implement solutions. You'll regularly engage with other AWS operations teams to share best practices and align on cross-team initiatives. Customer focus is key as you work to reduce operational load while maintaining service reliability.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, amd conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 5+ years of experience managing software development, systems engineering, or operations teams

- 5+ years of experience in systems engineering, distributed systems, or cloud operations

- 3+ years of experience leading technical projects in a software development environment using agile methodologies

- Demonstrated ability to write clear technical documentation and business communications

Preferred Qualifications

- Experience leading operational improvements or automation initiatives in a large-scale cloud environment

- Experience managing distributed teams and cross-functional technical projects

- Track record of building and implementing operational excellence programs or mechanisms

- Strong understanding of AWS services and cloud infrastructure operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.