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Description

AWS Solutions is a new organization with ambitions to be a leading provider of business applications, leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers’ businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

We are seeking a Principal Program Manager to lead strategic business operations for AWS' SCORE (Solutions Core Experiences) organization within Applied AI Solutions. This is a transformative role that will shape how we deliver innovative AI experiences to our customers while revolutionizing our operational model.

As the Principal Program Manager, you will serve as the critical bridge between our ambitious vision and practical execution, ensuring successful implementation of SCORE's mission to deliver adaptive, proactive, and trustworthy AI solutions. You will be instrumental in orchestrating our transition to a "global maxima" model - a dynamic approach that enables fluid deployment of talent across product boundaries to maximize organizational impact.

Business Goal Process: you will be instrumental in establishing and refining our business goal process. This involves collaborating with key stakeholders to articulate our strategic objectives, ensuring alignment with the overall mission of the organization. You will lead the development and implementation of processes to track, measure, and report on the progress of these goals, fostering a culture of accountability and continuous improvement.

Business and Operational Metrics: In this capacity, you will be at the forefront of setting up mechanisms to create and drive both business and operational metrics. This encompasses business performance, operational efficiency, and infrastructure planning and budgeting. Your role will extend to ensuring the availability of accurate and timely data for decision-making purposes, playing a critical part in optimizing resource allocation and enhancing overall organizational performance.

Cross-Team Liaison: As the liaison between various teams, including Finance, HR and Recruiting, Infrastructure, Legal, and more, you will be responsible for fostering collaboration and communication. Engaging with these cross-functional teams, you will ensure seamless coordination and alignment of short term deliverables for to meet urgent but important business needs. Your ability to navigate diverse stakeholder landscapes and drive outcomes will be pivotal in achieving organizational objectives.

Key job responsibilities

* Lead the strategic transformation of our operating model, ensuring seamless integration between innovative working methods and established Amazon processes

* Design and implement measurement frameworks to evaluate the effectiveness of our new operational model, focusing on viability, feasibility, and desirability metrics

* Drive cross-functional alignment and remove barriers to enable fluid resource allocation across product boundaries

* Develop and monitor key performance indicators that demonstrate the success of our transformation initiatives

* Partner with senior leadership to ensure strategic alignment and successful execution of high-priority initiatives

* Builds and maintains knowledge management tools, such as wikis and shared drives, and project management tools, such as intake, resource capacity tracking and project health reports

* Own the onboarding process for new hires, helping them way find and become fully integrated into the team

* Working with leadership on setting and communicating the UX Design roadmap, resourcing and prioritization for on-going and future vision projects

* Participate in weekly team sync meetings, as part of the team, but also to help capture action items and team activities

* Help organize and facilitate key activities from morale events, all-hands, partner meetings and design jams

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

*Bachelor's degree in Business Administration, Operations Management, or related field

*Experience in program/project management or business operations

*Experience managing complex, cross-functional initiatives

*Experience with business intelligence tools and data analysis

*Strong proficiency in Microsoft Office Suite and project management tools

Preferred Qualifications

*Experience with Agile methodologies and tools

*Track record of successful stakeholder management across multiple teams and organizations

*Experience in resource planning and capacity management

*Strong analytical and problem-solving skills with data-driven decision making

*Excellence in written and verbal communication

*PMP certification or equivalent project management credentials

*Experience working in a fast-paced, ambiguous environment

*Demonstrated ability to influence without direct authority

*Experience with operational excellence and process improvement methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.