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Description

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services, we need exceptionally talented, bright, and driven people. If you have strong program management, IT infrastructure and/or programming experience, and can communicate highly technical concepts to audiences at different stages in the AWS journey, we’d like to speak with you.

We are looking for a dynamic, organized self-starter to join AWS to manage new services and features being deployed in multiple regions. In this role, your primary responsibility will be supporting AWS service teams as a Senior Technical Program Manager (TPM) supporting the delivery of services and features.

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering, development, and science projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS Regions.

You will have the opportunity to work closely with AWS leadership and Service Teams to deliver novel solutions for Amazon and blue-badge customer base. You will advocate for customer needs, and collaborate with Service Teams to deliver solutions that improve cloud operations for our customers. You will work with all stakeholders to develop schedules that ensure timely launch of services and features, identifying dependencies within these regions. You will assess risks, anticipate issues, and balance business needs and constraints.

Successful candidates will have a strong program management background, be detail oriented, and have excellent problem-solving abilities. You will have a deep understanding of program management best practices. You will successfully represent program status to AWS Senior Leadership. Your program management expertise and operational excellence will influence the team’s decisions and drive secure and scalable solutions. You should be passionate about delivering great customer experiences and researching and developing new delivery methodologies.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Key job responsibilities

- Be a mission-critical member of the leadership team, unify distributed engineering efforts and own the plan to deliver high-profile new tools and features for developers that build AWS

- Lead strategic initiatives across many AWS teams that will provide developers with high-impact improvements

- Draw on your knowledge of software development to hold a high standard of excellence for the developer experience

- Drive technical requirements, design, and delivery planning, working across engineering teams and stakeholders to ensure successful launch of initiatives

- Enable transparency and decision-making across AWS senior leadership by providing critical communication and clear status of the initiatives you own

- Apply your expertise, problem solving skills, and creativity to add value and diversity of thought to our team

A day in the life

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About the team

AWS Operations Center serves as an end-to-end system for AWS operations, providing a centralized location for operations personnel including AWS operators, AWS service owners, third-party operators from AWS trusted partners, and auditors, to conduct their everyday work of managing AWS cloud.

Our Software Development teams deliver solutions which support a centralized operational model and deliver on data driven findings to reduce operational toil for Amazon builders. The focus areas for this position would be Security, Platform and Automation.

Basic Qualifications

- 7+ years of working directly with engineering teams experience

- 5+ years of technical program management working directly with software engineering teams experience

- 3+ years of software development experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 8+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- 6+ years of technical program management working directly with software engineering teams experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.