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Description

The App Experience Delivery Tech team's mission is to deliver Always-On, precomputed App Experiences across all multiple client experiences enabling industry leading customer perceived App Availability (three 9’s+) and lowest possible latency (projected 8x faster than real-time calls).

We do this by integrating our Precompute Recording Infrastructure with a multi-CDN infrastructure, direct Client and Client Edge Service integration, triggering precomputed CX (such as Dynamic BK4C, merging device cache like Continue Watching with real-time calls). Customers see the most personalized, lowest latency, highly available CX, with lowered costs. We also ensure to invest in continuous validation to maintain the highest quality of precomputed CX.

We measure success by App Availability, Latency, and Incident Outage Minutes across the Storefront. This work is critical for Prime Video’s Availability and Scaling (Peak Traffic Shaving) strategy, as leveraged in launches such as Thursday Night Football/NBA/NFL, and is consistently reviewed by senior leaders in strategic documents. To illustrate critical impact, the Prime Video centralized scaling strategy leverages our capabilities to clip traffic peaks breaching the TNF Average forecasts, serving precomputed responses only to those customers exceeding scale targets.

Key job responsibilities

Key Responsibilities:

* Lead and mentor a team of talented software engineers building mission-critical services at Prime Video

* Drive strategic and architectural decisions that balance performance, scalability, across Prime Video

* Partner across Prime Video to gather requirements and influence direction

* Ensure operational excellence of systems handling large-scale, high blast-radius systems

* Develop and execute on technical roadmaps aligned with Prime Video's growth initiatives

* Foster a culture of engineering excellence and continuous improvement

As the leader of the team, you'll be at the forefront of Prime Video's technical infrastructure, driving innovations that directly impact millions of customers worldwide.

Basic Qualifications

- 3+ years of engineering team management experience

- 7+ years of working directly within engineering teams experience

- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.