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CUSTOMER SERVICE CLERK (PART-TIME)

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CUSTOMER SERVICE CLERK (PART-TIME)

Salary

$17.36 - $19.27 Hourly

Location

Various

Job Type

Part Time

Job Number

36781

Department

Houston Public Library

Opening Date

07/18/2025

Closing Date

7/24/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION: Neighborhood Libraries and Central Library

Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries and Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part-time Customer Service Clerks work 20 hours each week. Employees must be willing to work one evening a week and a weekend (Saturday and/or Sunday) 8:00am - 8:15pm / Rotating Shift.

Customer Service Clerk (Part-Time) duties:

• Interacting with customers at the customer service desk to find basic information and library materials.

• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.

• Facilitating the use of the public computers and troubleshooting technology-related issues.

• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.

• Assisting with library programming for all ages.

• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at Central Library during open hours of operation.

Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

WORKING CONDITIONS:

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS

Six (6) months of verifiable clerical/customer service experience are required.

PREFERENCES

+ Proficient computer skills and working knowledge of Microsoft Office Suite.

+ Experience working with people of diverse backgrounds.

+ Ability to communicate effectively orally and in writing.

+ Strong interpersonal skills and the ability to collaborate with others.

+ Experience working with children and families.

+ To better serve our diverse communities, bi-lingual fluency in any of the following foreign languages preferred (Spanish, Chinese, Vietnamese, Arabic, French).

+ A valid Texas driver’s license or the ability to obtain one within 30 days of selection preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 10

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ YES

+ NO

02

Please indicate how much clerical/customer service experience you possess?

+ 0 to 6 months.

+ 6 months to 1 years.

+ 1 year but less than 2 years.

+ 2 years but less than 4 years.

+ 4 years and beyond.

03

Are you a current Houston Public Library employee?

+ YES

+ NO

04

What is the "highest" level of education you have successfully completed?

+ 9th - 11th grade

+ High School / GED

+ Associate degree

+ Bachelor degree and beyond

05

Which type of customer service industry do you have the most experience with? (Check all that apply).

+ Retail

+ Restaurant or Fast Food

+ Administrative

+ Call Center

+ Customer Service

06

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

+ YES

+ NO

07

Please select the side of town in which you reside. (Please note positions are filled based on a need).

+ Northwest

+ Northeast

+ Southwest

+ Southeast

+ Central Library

08

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other

+ I am not bilingual

09

Please indicate your "highest" level of proficiency in using the Microsoft Office Suite.

+ BASIC: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

+ I have no MS Office Suite experience.

10

Do you have a valid Texas driver’s license or the ability to obtain one within 30 days of selection?

+ YES

+ NO

11

In 100 words or less, please describe your work experience in a clerical/customer service Public Library setting. If you have none, please put N/A.

Required Question