• Software Analyst

    Belcan (Cincinnati, OH)


    Software Analyst

     

    Job Number: 358756

     

    Category: -Corporate

     

    Description: A Software Analyst job in Cincinnati, OH is currently available at Belcan. This is a full-time direct position with benefits. To be considered, you will need a high school diploma and 2+ years of experience in a technical support environment and/or customer service.

    Responsibilities and Daily Activities

    * Serve as SME and escalation for internal/external customer for incidents, requests and inquiries for all Business Products and applications

    * Work with the Service Delivery team and internal/external customers to maintain business application uptime

    * Serve as primary for internal/external customers for incidents, requests, and inquiries related to all business applications

    * Log and document detailed ticket activity until resolution is complete and ticket is closed with customer

    * Collaborate with other analysts and customer support groups to determine resolutions for customer incidents and requests

    * Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests

    * Make outbound calls to internal/external customers as part of the Incident Management lifecycle

    * Other duties as assigned

    Skills and Requirements

    * Exceptional customer service skills

    * Detail oriented and highly organized in all activities

    * Python, PowerShell, and Bash scripting experience

    * Working knowledge of Windows Server and Linux operating systems

    * Familiarity with network infrastructure (Firewall, Routers, addressing, IP protocols, DNS)

    * Familiarity with Windows / Linux Administration and LDAP (Active Directory)

    * Solid understanding of virtualization concepts and architecture

    * Solid understanding of Information Technology and computing systems, including service design

    * Technical troubleshooting skills

    * Ability to support and manage business services in a large-scale and diverse environment while following incident/escalation procedures

    * Experience with managing 3rd parties and 3rd party delivered services

    * A security focused mindset

    * Ability to demonstrate flexibility including limited after-hours support

    * Ability to manage sensitive and confidential information

    * Due to the nature of the work performed, U.S. Citizenship is a requirement!

    * Candidate must be eligible to obtain security clearance

    Desired Skills

    * Knowledge of license services, primarily FlexLM, LMX, and DSLS (both client and server-side configuration)

    * Experience with Service Management

    * Experience with SCCM software packaging and SCCM software deployment

    * Familiarity with ServiceNow Incident Management System

    * Familiarity with OpenLM

    Environment

    While performing the duties of this job, the employee is frequently required to sit for long periods of time, wear a telephone headset. The employee must occasionally lift and/or move up to 50 pounds. During periods of inactivity needs to be proactive in updating scripts and reviewing standards.

    Working Conditions:

    The noise level in the work environment is usually quiet. Business casual dress is preferred.

    Qualifications

    High School diploma required, ITIL Foundations Certification Desired, Vocational/Technical/Business School (6-8 Months specialized training) preferred Net+, CCENT preferred, CCNA desired. 2+ years in technical support environment and/or customer service

     

    Belcan provides a competitive pay and benefits package. Benefits offered MAY include health, dental, vision, and life insurance; 401(k); education assistance; paid time off including PTO, holidays, and paid leave required by law. Salary guidelines for similar roles at Belcan are $74,880-$84,970. Guidelines vary based on many factors including but not limited to education, qualifications, experience, discipline, geographic location, market, and business considerations.

     

    Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

     

    Build a challenging and rewarding career with an industry leader!

     

    Minimum Experience (yrs): 2+

     

    Required Education: High School Diploma

     

    Salary: 40.00 /hour

    Benefits:

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