• Medical Customer Service Rep

    Robert Half Office Team (Bridgewater, NJ)


    Description

    We are looking for a dedicated Medical Customer Service Representative to join our team on a long-term contract. In this role, you will serve as a vital point of contact for patients, addressing their inquiries with professionalism and empathy. This position requires strong communication skills and the ability to effectively manage patient accounts and billing inquiries.

    Responsibilities:

    • Respond promptly to patient inquiries regarding account details, billing, and other concerns.

    • Provide clear and empathetic communication to ensure patient satisfaction.

    • Utilize internal systems to research and resolve account-related issues.

    • Maintain accurate records of patient interactions and account updates.

    • Collaborate with team members to address complex patient concerns.

    • Apply basic medical terminology knowledge to assist in resolving patient queries.

    • Uphold confidentiality and professionalism in all patient interactions.

    • Contribute to the improvement of customer service processes and practices.

     

    Requirements • Minimum of 1 year of experience in a call center or customer service role.

     

    • Familiarity with basic medical terminology.

    • Strong interpersonal skills with the ability to communicate effectively and empathetically.

    • Experience in handling patient billing and account inquiries.

    • Proficiency in using computer systems for research and record-keeping.

    • Ability to multitask and prioritize tasks in a fast-paced environment.

    • Commitment to maintaining patient confidentiality and professionalism. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .