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Description Position Summary:

The IT Operations Manager is responsible for coordinating efforts between executive leadership, cross-functional teams, and vendors to plan and implement IT solutions. This role ensures the operational stability of business applications and IT infrastructure, minimizing downtime. It also involves project management responsibilities, including oversight of scope, schedule, and budget for IT initiatives. This position reports directly to executive leadership.

Duties and Responsibilities:

Oversee IT applications and infrastructure, including both on-premises and cloud-based environments

Manage relationships with IT vendors for Help Desk support and project execution

Lead and coordinate IT projects with internal teams and external partners

Contribute to the development and execution of the IT vision and roadmap

Assist in setting and managing the IT budget

Monitor and control project scope, schedule, and budget

Identify and manage project risks using a risk registry or similar tool

Provide regular project status updates to stakeholders

Deliver hands-on technical support for hardware, software, and network issues to ensure minimal disruption

No direct reports initially, but potential for team leadership in the future

Required Skills and Abilities:

Proficiency in IT systems, networks, and infrastructure, including Microsoft 365, SharePoint, Active Directory, Azure or AWS, databases, Windows servers, Windows and MacOS, IT security, Wi-Fi, and telephony

Experience with Netsuite is a plus

Familiarity with vendor-supported IT tools and services

Strong project planning and management capabilities

Analytical problem-solving skills

Experience in cross-functional collaboration and team coordination

Effective communication skills to bridge technical and business needs

Budget management experience preferred

Bachelor’s degree in Computer Science, Engineering, or related field preferred

5+ years of experience managing IT projects, ideally in mid-sized to large organizations

Service-oriented mindset with a hands-on, proactive approach

Education and Experience:

Bachelor’s degree in a Computer or Information Science-related field required

Minimum of three years of relevant experience required Requirements Active Directory, Backup Technologies, Cisco Technologies, Computer Hardware, Configuration Management, Microsoft 365 Enterprise, MS Windows, Mac OS, NetSuite, Microsoft Azure, Microsoft Windows, Windows Desktop, Leadership Skills, Project Planning, Budget Management, Budgeting, SharePoint Technology Doesn't Change the World, People Do.®

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