• Customer Account Specialist

    Robert Half Accountemps (Johnston, IA)


    Description

    Are you an excellent communicator with a drive to help others and solve problems? We are partnering with John Deere Financial in Johnston, Iowa to find their next Customer Account Specialist! You will be part of a team that helps customers find solutions while building long-term relationships. This opportunity perfect for strong communicators who are eager to learn and grow in a professional environment!

     

    Reach out to our team at (563) 359-3995 for more information - Christin, Erin, and Lydia are great points of contact!

    Position Details:

    Schedule: Shifts scheduled between 6:55 AM – 6:05 PM to cover operating hours (7:00 AM – 6:00 PM)

     

    Duration: 1-year contract with the potential for extension

     

    Visa Sponsorship: Not available now or in the future

    What You’ll Do:

    As a Customer Account Specialist, you’ll support customers with delinquent accounts by identifying issues, educating them on solutions, and guiding them toward resolution—all while maintaining positive relationships.

    Key Responsibilities:

    - Communicate with customers via phone to resolve overdue accounts

     

    - Negotiate payment plans within established policies

     

    - Review account and payment history

     

    - Update and verify customer information

     

    - Assist with misapplied payments and escalate issues as needed

     

    - Ensure compliance with federal/state regulations and company policies

    Requirements

    What We’re Looking For:

    - 1+ year of customer service experience

     

    - Excellent verbal and written communication skills

     

    - Ability to stay focused in a call center setting

     

    - Comfortable working on computers and learning new systems

     

    - High school diploma or equivalent required; Associate/Bachelor’s degree preferred

    Bonus Points For:

    - Knowledge of negotiation techniques

     

    - Familiarity with John Deere Financial systems and policies

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .