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Position Title:Secretary II

Job Group:Merit

Required Minimum Qualifications:• Any combination of related clerical office experience, related undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment and includes the use of word processing.

Preferred Qualifications:Experience coordinating multiple projects and/or priorities

Experience training and supervising staff or student workers

Experience attending to various concerns and facilitating projects in areas such as community living, property management, hotel front desk management, medical office administration, or similar position

Experience handling the administrative oversight for a department or related work unit

Job Description:

Are you ready to join a team at Iowa State University as a Secretary II with the Department of Residence? You'll be actively engaged in various tasks throughout the day, including managing mail and the hall desks, collaborating with different departments, and overseeing student workers. In addition, provide assistance with resident and community issues, occupancy management, managing keys, overseeing mail/package processes, equipment management, providing general office support, and special departmental projects as needed

If you thrive in a fast-paced environment, can creatively solve problems, and appreciate being active and on the move, this could be the perfect role for you! Along with a knack for people and customer service, this position requires knowledge of office routines and computer software, and the ability to communicate effectively while providing information, policies, and procedures.

If you're seeking a dynamic and hands-on position with less time spent behind a desk, don't miss this chance to be a part of a dynamic and collaborative team and take your career to the next level. Apply now and join us in making a difference!

Characteristic Duties and Responsibilities

• Reviews inquiries, provides information, and otherwise represents assigned and related work areas referring inquiries to appropriate persons as required.

• Initiates and processes standard forms and documents such as personnel action forms, purchase orders, vouchers, and invoices.

• Maintains and updates records on personnel, budgetary and purchasing transactions, and verifies and reconciles departmental statements.

• Tracks and monitors expenditures, notifying management of status and/or concerns.

• Composes correspondence in response to routine inquiries within established guidelines.

• Assigns, coordinates, and reviews the work of other secretarial/clerical personnel for conformance to established guidelines.

• Integrates information and may run routine queries to generate or produce reports.

• Organizes activities and/or events for department such as scheduling room, ordering food, sending invitations, preparing agenda, etc. according to predetermined guidelines or standards.

Knowledge, Skills, and Abilities

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.

• Knowledge of institutional and unit policies, processes and forms.

• Knowledge of proper format, grammar, spelling, punctuation, and capitalization.

• Skill in utilizing computer software and online systems.

• Skill in operating office equipment.

• Ability to communicate effectively with staff, students, and the public.

• Ability to follow oral and written instructions and apply institutional and policies accurately.

• Ability to collect data, keep records, and prepare reports.

• Ability to exercise functional supervision over employees.

• Ability to organize and prioritize multiple tasks.

Candidates must be legally authorized to work in the U.S. on an ongoing basis. Immigration sponsorship is not available for this position.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:08

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: July 18, 2025

Posting Close Date:July 28, 2025

Job Requisition Number:R17439

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.