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Job Description

**Where you'll work:** remote, US

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

About the Role

Our Retention Data Science Team is seeking a Data Scientist to help develop and maintain machine learning models that predict customer health. We are a small, collaborative team dedicated to continuous improvement through open technical feedback. We ensure that our production pipelines run smoothly, allowing us to effectively support our customer retention initiatives with robust predictive models.

Your Day to Day

As a Data Scientist, you would be working on:

+ Build machine learning models on internal data to address business issues and improve KPIs like retention.

+ Deploy models and continuously maintain and enhanceproductionpipelines to facilitate their use by internal stakeholders.

+ Partner with our Marketing, Customer Success, Sales, and Product Teams to drive customer retention.

+ Presenttechnical findings to non-technical audiences and translatecomplex quantitative data into succinct actionable insights

+ Work with members of multiple departments to understand processes, data and reporting requirements

What We’re Looking For

As a Data Scientist, your background will look like:

+ Bachelor’s degree (Master’s preferred) in a quantitative field - Statistics, Computer Science, Math, Physics etc.

+ At least 2 years of experience in an analytical and/or data science role within a business environment, or a similar duration of experience from a PhD research program.

+ Versed in the fundamentals of statistics, with a working understanding of machine learning algorithms and their applications

+ Experience in SQL, Python, and PySparkstrongly preferred.

+ Experience working in Big Data and Cloud systems (e.g. AWS, Databricks, S3, EMR, Hive, Presto) strongly preferred.

+ Experience using collaborative tools like Git for version control and code management

+ Excellent communication skills, with the ability to convey complex data insights to non-technical audiences.

+ Demonstrated intellectual curiosity with a desire to learn and grow, including seeking and valuing technical feedback on your work.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

+ Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

+ Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

+ Tuition and reading reimbursement programs to support your continuous learning and professional growth

+ Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

+ Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more (https://www.goto.com/company/corporate-responsibility) .

**Benefits:** Comprehensive health insurance (medical, dental, vision), 401(k) plan with discretionary company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits.

Annual Base Salary Range: $99,000.00 - $164,000.00

_The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits._

At GoTo, we’re bold enough to imagine a world of work without limits—where curiosity and AI-driven innovation fuel our constant growth. As the leader in cloud communications and IT, we solve real-world challenges through practical, cutting-edge solutions and an unwavering customer-first mindset. Our culture is rooted in inclusion, ownership, and transparency, fueling an environment where every voice contributes to both personal and collective achievement. Here, collaboration sparks bold ideas, and authenticity is celebrated—empowering you to adapt, evolve, and make a real impact. Join GoTo, and help shape the future of work while accelerating your own growth alongside exceptional people who are redefining what’s possible.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.