"Alerted.org

True Value Retail LLC is a wholly owned subsidiary of True Value Company. We're proud to be a member of the True Value family, and we're here to serve our community.

We are looking for a Sales Associate - Part-Time to support our retail store location in Palatine, IL.

Scheduled Hours: Up to 25 hours per week

Hourly Rate: $15.00 to $18.00 based on skills and experience

The essential duties and responsibilities may include the following. Other duties may be assigned.

+ Ensure each customer receives outstanding service.

+ Leads by example

+ Greet customers as they enter the store

+ Troubleshoot point-of-sale problems

+ Perform cash pulls, and make change orders per established policies

+ Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked

+ Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc.)

+ Ensures customer lines are managed; calling for backup cashiers to assist when lines exceed 3 or more customers

+ Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled

+ Answer incoming telephone calls following company’s guidelines, within 3 rings; professionally transfer the call to the correct person or department; immediately answer a call if it rings back; page over the PA system when necessary

+ Tactfully and pleasantly work with customers

+ Maintain awareness of all promotions and advertisements

+ Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines

+ Perform other tasks as assigned from time to time by store management

+ Solicit customers to open True Value Rewards card, issue receipts, refunds, credits or change due to customers

+ Promote True Value Rewards program to all customers, and maintain all related supplies

+ Assist with curbside orders

+ Conduct Cashiers meetings; provide training and development of new associates in the assigned department

+ Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc.)

+ Advise management when associates violate company policies

+ Possibly assist management in the interviewing of new cashiers

+ Relay communication to associates from management and vice versa

+ Assist Customers with complaints, unless they require a manager

+ Review and follow company policies and procedures

+ Perform other assigned tasks as requested by management

+ Always be patient and helpful under pressure with associates and customers

+ Cooperate with others and work well as part of a retail team

+ Provide and accept constructive suggestions and instructions

+ Prioritize work to keep the department on task

+ Maintain the queue including beverages and snack items

Skills and Abilities

+ Customer satisfaction-oriented

+ Attention to detail

+ Solid team player with excellent interpersonal skills with a strong willingness to learn

+ Bilingual (Spanish) verbal and written communication skills a plus

+ At least 18 years old

+ Excellent problem-solving skills

+ Knowledge of company systems and procedures

+ Positive attitude