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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As a QuickSTAT Air Logistics Healthcare Customer Care Specialist, you will be responsible for developing and maintaining relationships with clients and providing shipment-specific processing and timely communication of order updates.

How you create impact

+ Plan shipments in coordination with clients’ requirements.

+ Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.

+ Escalate all client issues to the management team as required.

+ Identify and implement strategies to improve quality of service and productivity.

+ Good working knowledge or quick learner of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly all QuickTrac CS-related functions and QuickSTAT email program to include client email / contact group information updates.

+ Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.

+ Ensure compliance with company policies and procedures.

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.

What we would like you to bring

+ 2+ years customer service (virtual) experience in related industries dealing with high volume call centre environment.

+ High School Diploma

+ Excellent time management skills.

+ Flexibility - must have the ability to work 4 days during the week and 1 day on the weekend; shifts available from 2:00pm - 10:00pm or 6:00pm - 2:00am; as some holidays required based on business needs.

+ Must have ability to work from 9:00am - 5:00pm during first 3 months of employment for training purposes

+ Excellent understanding of world geography and commerce.

What's in it for you

At QuickStat we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $24.00 and $26.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. \#LI-MB1

QuickStat is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. QuickStat strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. QuickStat will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on QuickStat.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.