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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Healthcare Customer Care Specialist to join our Air Logistics team.

The Employee who holds this position is responsible for the implementation, support & monitoring of KN Air freight within their sphere of responsibility and coordination of all aspects of export shipments / handling, including but not limited to the following key interfaces and job requirements

How you create impact

+ Impeccable customer service

+ Responsible for the implementation, support & monitoring of KN Air Shipments

+ Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)

+ Ensure the Scheduling Pickup and Deliveries are executed.

+ Responsible for rating shipments/handling/storage correctly per the SOP

+ Mandatory daily correspondence with overseas offices as necessary

+ Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs

+ Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA, and other government agencies. Certification is required to handle any hazardous material(s).

+ Keep up to date with KN global and country specific GXP standards and requirements.

+ Implement/maintain safety, security, quality, housekeeping and sanitation programs, as applicable.

+ Work closely with other departments to deliver high level of service to healthcare customers.

+ Perform other detailed (job specific) duties as assigned.

What we would like you to bring

+ In depth knowledge of operational procedures

+ Ability to work with client-level SOPs.

+ Ability to be profit conscious.

+ Ability to work with demanding deadlines.

+ Excellent communication skills, both verbal and written

+ Ability to work independently as well as part of a team.

+ Solid knowledge of domestic and international geography including countries, major cities

+ Ability to establish priorities and accomplish multiple tasks, must be organized.

+ Must be detail oriented, thorough, and accurate.

+ Strong PC skills

+ Proven analytical and efficient problem-solving skills, elevating potential situations to the next level of supervision when required.

+ Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter.Fluent in English

What's in it for you

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. \#LI-SB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.