"Alerted.org

Customer Account Coordinator

Description:

Position Title:

Customer Account Coordinator

**Pay Rate** :

$48,300 - $64,400

_Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range._

**Category/Shift** :

Salaried Full-Time

Physical Location:

Olive Branch, MS

The Job You Will Perform:

+ Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.

+ Mastery of Customer Account Specialist accountabilities including:

+ Convert customer purchase orders to manufacturing production orders.

+ Ensure raw materials and tooling are ordered to support production.

+ Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.

+ Monitor and manage customer inventory levels.

+ Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.

+ Provides leadership and coordinates daily inventory checks, and order entry activities of the Department.

+ Coordinate purchasing, inventory, and work order administration activities of the Department across multiple systems.

+ Assists in ensuring proper plant receiving procedures are followed.

+ In consultation with the respective manager, utilizes current site personnel to perform sourcing external services.

+ Work with vendors to consolidate purchases where cost savings can be derived

+ May manage work to be contracted out by planning (farmout), developing a scope of work, and contacting vendors for quotations. After review and acceptance of a bid, utilizes the SAP system to create a requisition and will release service entries upon completion of work and receipt of invoices.

+ Actively participate in ensuring a safe work environment.

+ Perform administrative activities related to account A/R.

+ Maintain a neat and orderly fashion for all catalogs, bulletins, and technical information in the Office, including drawings, vendor catalogs, and all other technical and non-technical information required to be in the CS Department library.

+ Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.

+ Demonstrate a thorough understanding of plant specific manufacturing capabilities.

+ Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.

+ Demonstrates a solid understanding of the business objectives, goals and values of International Paper.

+ Solve problems with technical and business acumen, poise, and a sense of urgency.

+ Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.

+ Establish, manage, and enforce correct order unitization.

+ Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.

+ Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).

+ Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.

+ Observe and report to plant management and sales teams noteworthy customer concerns or trends.

+ Participate in production meetings to ensure that orders are tracked from receipt of roll-stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer.

+ Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make-up orders, and returned/reworked items.

+ Ensures customer price lists are accurate and update when required.

+ Work independently with minimal oversight.

+ Provide forecasts to plant management and sales teams based on customer input and/or historical trends.

+ Provide quality assurance checks on technical specifications used for quoting new business.

+ Other duties as assigned.

The Qualifications, Skills and Knowledge You Will Bring

+ High school diploma or GED, supplemented by technical or college course work

+ Knowledge of corrugated manufacturing processes and related experience in purchasing, inventory, work order administration preferred.

+ Working knowledge of office filing and record keeping systems.

+ Demonstrated ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.

+ Ability to manage multiple activities in a fast-paced environment.

+ High level of proficiency in Microsoft Office products, specifically Excel and Word

+ Outstanding communication skills, written and verbal.

+ Flexible to work weekends and/or off shifts.

+ Customer Focus

+ Decision-Making

+ Attention to detail

+ Integrity and Trust

+ Perseverance

+ Composure

+ Team Orientated

+ Relationship building

+ Multi-tasking

+ Ability to work under pressure

+ Flexible

+ Quick thinker / Learner

+ Exceptional problem solver

+ Good listener

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re **Proud to be IP** .

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.

_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_ [email protected]_ _or (877) 973-3919._

Share this job:

Location:

Olive Branch, MS, US, 38654-4007

Category: Sales & Marketing

Date: Jul 18, 2025

If you are not finding suitable opportunities, please click below to join our talent community!