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It's more than a job

When you work in Freight Logistics and Operations at QuickSTAT, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At QuickSTAT, our contribution counts in more ways than we imagine.

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Are you passionate about healthcare logistics and thinking about advancing your career? QuickSTAT, A Kuehne+Nagel Company is hiring an Air Logistics Operational Key Account Manager to join our Schiller Park, IL Healthcare team!

How you create impact

Reporting to the Customer Service Manager, you will oversee key account Customers. Ensuring compliance with all agreed company policies and that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization.

+ Run daily activity reports and maintain overall awareness of live shipments

+ Complete and send client reports/ Key Performance Indicators (KPls)/Quarterly Business Reviews (QBR) and Investigation reports in accordance with specific client requirements

+ Attend off site meetings

+ Provide shipment specific updates where required

+ Escalate all client issues to the QuickSTAT management team and applicable business development account manager

+ Customs invoice / shipping approvals

+ Monitor / assist with live bookings / collection orders

+ Understand client tariffs and handle quotations/pricing requests/ shipping queries

+ Maintain site lists and distribute site letters / starter packs where required

+ Identify and implement strategies to improve quality of service and productivity

What we would like you to bring

+ 3+ years' Import/Export experience

+ 3+ years' Air Logistics Healthcare Operations experience in a freight forwarding environment

+ 3+ Customer Relationship Management experience

+ Must have working knowledge of refrigerated shipments

+ Must have experience working with shipments requiring specialized packaging

+ Must have the ability to travel for business reasons

What's in it for you

At QuicksTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $65,000.00 and $75,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. \#LI-MB1

QuicksTAT is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. QuicksTAT strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. QuicksTAT will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on QuicksTAT.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At QuickSTAT, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.