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Administrative Coordinator 3 (Child Support Enforcement)

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Administrative Coordinator 3 (Child Support Enforcement)

Salary

$2,387.00 - $4,089.00 Monthly

Location

Monroe, LA

Job Type

Classified

Job Number

210311 CSEAC3OUA070925AA

Department

DCFS-Department of Children and Family Services

Opening Date

07/18/2025

Closing Date

7/25/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

We’re looking for anAdministrative Coordinator 3 to serve as the first point of contact at the agency in ourChild Support Enforcement OfficeinOuachita Parish, creating a welcoming environment for clients and visitors and providing administrative support that keeps our front office running smoothly.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Selected Core Competencies:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

+ Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

+ Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Selected Preferred Competencies:

+ Adapting to Change:The ability to adjust plans, expectations, and behaviors in response to change.

+ Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

+ Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

+ Working with Financial Information: The ability to use financial data to guide, drive, and convey the financial standing and/or outlook of an organization.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

Minimum Qualifications

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .

Job Duties and Other Information

Job Duties:

+ Provide clerical support to the Child Support Enforcement Parish Operations Manager and staff of the Monroe Child Support Enforcement (CSE) Parish Office.

+ Assist with scheduling interviews and advise applicants of any documentation that is needed.

+ Compose and issue correspondence to outside entities.

+ Assist with administrative and receptionist duties when needed, or as assigned.

+ Request USER ID numbers/username for all systems by employees for the Child Support Enforcement Office and DA office(s).

+ Compile and complete monthly, quarterly, semi-annual and annual reports for submittal to higher level agency personnel, as required.

+ Oversee and maintain all records pertinent to administrative functions; including personnel records, employee confidential records, employee driving records, employee disciplinary documentation, payroll records, building lease agreement, property control documents, budget and purchasing records, performance evaluations, etc. These records are maintained in order to meet audit requirements as wells as review and reference.

+ May be required to clear and schedule all IV-A and Medicaid referrals, paper applications and CAFÉ applications within 10 days of receipt.

+ May be required to maintain state vehicle fleet, which includes monthly inspections, reviewing monthly vehicle logs, pay invoices for vehicle maintenance and maintain all vehicle records.

+ May be responsible for DNA scheduling.

+ Prepare interview packets for applicants. Assist in obtaining references.

+ Meet with new employee and explain all personnel issues and obtain their signature on all necessary paperwork required by the Agency and submit to the Regional HR Liaison.

+ Meet with various auditors during audit periods and provides necessary documentation and assistance to facilitate their review. Maintain all records to meet audit requirements.

+ Become proficient in the use of LASES/ACCESS SYSTEMS and CAFÉ as required.

+ Provides general clerical support to all staff by making copies and opening and delivering mail, preparing outgoing mail, operating postage meter and electronic scales, maintaining a supply of mailing labels, receiving and distributing faxes. This may require travel to and from the post office and/or DA’s office.

+ Records, logs and deposits application fees and/or cash payments received in office.

+ Conduct the annual inventory on all property at the Child Support Enforcement Office is accounted for and verifying such on inventory printouts. Initiate adjustments to inventory as needed to reflect changes.

+ Ensure that furniture and equipment is utilized effectively and remains in good state of repair. Notify proper persons should repairs become necessary on state owned equipment. Confer with Property Control manager in state office as need arises.

Position-Specific Details:

Work Location: This vacancy is located in the Ouachita Parish Child Support Enforcement Office in Monroe, LA.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer for People with Disabilities".

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information

For further information about this vacancy contact: April Aulds

DCFS Human Resources

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

AC: Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change.

+ I have no experience and/or am uncomfortable adapting to change

+ I have limited experience or require assistance to adapt to change

+ I can adapt to change

+ I can adapt to change and help others improve their ability to adapt to change

02

AC: Explain your rating by providing specific and relevant examples in the box below.

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ I have no experience and/or am uncomfortable communicating effectively

+ I have limited experience or require assistance to communicate effectively

+ I can communicate effectively

+ I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DPF: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ I have no experience and/or am uncomfortable displaying professionalism

+ I have limited experience or require assistance to display professionalism

+ I can display professionalism

+ I can display professionalism and help others improve their ability to display professionalism

06

DPF: Explain your rating by providing specific and relevant examples in the box below.

07

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided

+ I have no experience and/or am uncomfortable focusing on customers

+ I have limited experience or require assistance to focus on customers

+ I can focus on customers

+ I can focus on customers and help others improve their ability to focus on customers

08

FC: Explain your rating by providing specific and relevant examples in the box below.

09

FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ I have no experience and/or am uncomfortable following policies and procedures

+ I have limited experience or require assistance to follow policies and procedures

+ I can follow policies and procedures

+ I can follow policies and procedures and help others improve their ability to follow policies and procedures

10

FPP: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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