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Account Growth Representative

Customer Service Carlsbad, California Atlanta, Georgia

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Description

Fluidra is looking for a Account Growth Representative (AGR) to join our team in Carlsbad, CA.

WHAT YOU WILL CONTRIBUTE The Account Growth Representative (AGR) is a relationship-focused B2B sales role dedicated to cultivating, growing, and retaining business with a portfolio of converted dealers—those already enrolled in our program. The AGR is mainly responsible for driving post-conversion success: increasing product adoption, boosting average purchase volumes, and identifying upsell and cross-sell opportunities across our solutions and services.

This individual will work closely with field sales and internal stakeholders to engage accounts through structured outreach, strengthen dealer loyalty, and ensure each account meets or exceeds defined revenue thresholds. Success in this role means transforming initial program sign-ups into high-value, consistent purchasers while delivering a high level of personalized service and business insight. Additionally, you will:

+ Own and expand a portfolio of B2B customer accounts, ensuring consistent revenue growth and maintaining target average sales per account to support long-term client value.

+ Drive strategic account engagement through proactive communication, regular check-ins, and tailored follow-ups—focusing on high-impact partners like Pool Pros.

+ Consistently meet or exceed individual quotas by uncovering growth potential within existing accounts and converting qualified leads into scalable opportunities.

+ Identify upselling and cross-selling opportunities through needs-based outreach via phone, email, and other digital channels to deepen account penetration.

+ Engage with a structured lead pipeline and assigned call lists to connect with key business decision-makers, uncover unmet needs, and cultivate lasting partnerships.

+ Serve as a consultative product expert, guiding customers through our suite of B2B offerings, promotional programs, and business solutions.

+ Monitor market and competitive trends to position products and services effectively and provide value-added insights to clients.

+ Utilize CRM systems to manage sales activities and track conversions, ensuring high accountability and accurate forecasting.

+ Maintain detailed records of client interactions, performance metrics, and market intelligence to inform strategic decisions and customer planning.

WHAT WE SEEK

+ 4+ years of experience in an outbound call center, inside sales, or customer facing job.

+ Experience with selling or marketing to customers.

+ Excellent communication, both verbal and written, and active listening skills.

+ Excellent time management and organization skills and ability to thrive with repetition.

+ Ability to develop and maintain strong relationships with key personnel in specified targeted customer companies.

+ Ability to understand service, repair, and renovation company business model and needs.

+ Proficient with CRM software and other sales technology tools.

+ Ability to operate basic Microsoft office software such as Word, Excel, and PowerPoint.

+ Experience troubleshooting and installing swimming pool products is a plus.

+ Technical knowledge of Fluidra products and swimming pool equipment is a plus.

EDUCATION

High school diploma or equivalent required. Some college coursework or a degree in Business, Marketing, Communications, or a related field is a plus, but not required.

WHAT WE OFFER

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

+ 2 weeks of paid vacation

+ 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)

+ 11 paid Holidays

+ Full range of health benefits including medical, dental & vision, short & long-term disability

+ 401(K) matching (100% of first 3% contributed, 50% of the next 2%)

+ Health and wellness programs / gym reimbursement

+ Educational assistance up to $7,000 per year

+ On-site self-service café / free gourmet coffee stations

+ Company sponsored FUN events!

+ Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP®, S.R. Smith®, and Zodiac®. We also sell products under the Cover ‐ Pools®, iAquaLink®, Grand Effects®, Del® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly rate is $28.85 - $33.65. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.