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Responsibilities

Within the role of Market Director, the incumbent provides leadership in defining, implementing and

integrating quality, safety, service and efficiency strategies into the plans, policies, and organizational processes

that affect the organization’s operations and strategic direction in the overall management of the Market.

Collaborates with other leadership team members in the common goal of standardization, integration and

enhancement of the continuum of services available within the market’s designated clinical area(s). Supports

the individual care sites within the Markets’ Performance Improvement Plans, which identify opportunities for

improved patient care and outcomes and reductions in harm, with the implementation of evidence-based

practices. Supports the regional Director of Patient Safety with the implementation of high reliability

organizational processes within the Market. Oversees implementation and maintenance of system, regional

and market standards for quality, performance improvement, peer review, and regulatory compliance across

the continuum. Provides reporting as directed within the Market to the Community, Fiduciary, Hospital, JOA

and other relevant governance Boards with delegated authority over patient care, quality and patient safety.

Key Responsibilities:

• Provides leadership oversight and direction to the Market’s quality hospital leaders.

• Collaborates with leaders responsible for centralized services (e.g. Home Health, Living Communities,

Physician Enterprise) to develop and implement an integrated, standard approach to quality across the

Market’s care continuum.

• Supports the quality and patient safety committee(s) and improvement structure in the market and

care sites.

• Serves as a member or quality liaison to community partners and / or Joint Venture partners within

the market service area.

• Collaborates in the establishment of performance improvement goals annually with relevant

stakeholders. Develops and implements processes and formats which support data collection,

aggregation, analysis, and action planning. Assures clinical data is managed appropriately and

disseminated to appropriate leadership staff.

• Provides leadership, direction and support in conjunction with the Regional Vice President of Quality

and Patient Safety and the Director of Patient Safety of the development, implementation, oversight

and maintenance of quality outcomes and goals across the continuum.

• Collaborates with Managed Care leaders for pay for performance measures specific to the Market.

• Participates in national office and the regional initiatives and programs to mitigate risks in the market

which have been identified at other healthcare facilities, resulting in reduced costs, a decrease in

adverse patient events/outcomes and ultimately safer patient practices and care.

• Facilitates the advancement of High Reliability Organizational work and patient safety efforts.

• Collaborates with the Medical Staff and Regional/Organizational Leadership to develop and enhance

safe patient care while achieving optimal outcomes, including the Market’s peer review program and

ongoing and focused practitioner evaluation.

• Has a matrix accountability relationship with the Market Chief Medical Officer.

Qualifications

Required Education and Experience:

+ Bachelors of Science Degree or Equivalent in arelated clinical discipline; Master’s DegreePreferred.

+ Minimum of 5 years of healthcare experience withprogressive management responsibility in an acutecare setting including leading quality.

+ Experience leading quality, safety and performanceimprovement initiatives across the care continuumand a integrated delivery network.

+ Experience developing and implementing clinical,service and operational process improvementinitiatives, both small and large scale.

+ Experience in a matrix management environmentinvolving integration of multiple entities is stronglydesired.

Required Licensure / Certification:

+ Certified Professional in Healthcare Quality (CPHQ) orHealthcare Quality and Management Certification (HCQM),or Certificate of Quality and Patient Safety (CPQPS) isrequired within two years of hire.

Overview

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$59.53 - $86.32 /hour

We are an equal opportunity/affirmative action employer.