• Delivery Account Operations Associate

    Xerox (Washington, DC)


    Delivery Account Operations Associate - Washington, DC

     

    General Information

     

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    City

     

    Washington

     

    State/Province

     

    District of Columbia

     

    Country

     

    United States

     

    Department

    DELIVERY_ACCOUNT_OPERATIONS

    Date

     

    Wednesday, July 9, 2025

     

    Working time

     

    Full-time

     

    Ref#

     

    20036059

     

    Job Level

     

    Individual Contributor

     

    Job Type

    Experienced

    Job Field

    DELIVERY_ACCOUNT_OPERATIONS

    Seniority Level

     

    Associate

     

    Currency

     

    USD - United States - US

     

    Annual Base Salary Minimum

     

    37,680

     

    Annual Base Salary Maximum

     

    75,360

     

    The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

     

    **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

     

    Description & Requirements

     

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    About Xerox Holdings Corporation

    For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

     

    About the Role

     

    You’ll support hardware and software used across the customer’s environment, providing proactive device monitoring, incident resolution, firmware configuration, and workflow support, while serving as the client’s advocate.

    Key Responsibilities

    + Manage equipment fleet, monitor performance, and coordinate service response

    + Provide on-site helpdesk support and act as point-of-contact for escalations

    + Administer workflow scanning configurations, firmware updates, and device deployment

    + Monitor consumables, parts inventory, and order fulfillment

    + Coordinate device installations, moves, and decommissions

    + Maintain service reporting tools and generate regular client-facing reports

    + Integrate and operate within client ticketing/helpdesk systems

    + Collaborate with service teams and escalate major incidents as needed

    What You Need to Succeed

    + Prior experience managing a print or equipment fleet environment

    + Familiarity with printers, MFDs, and Local Area Networks (LANs)

    + A+ certification or relevant technical training preferred

    + Experience with software/server administration and configuration

    + Proficient in Microsoft Office, basic networking, and device troubleshooting

    + Strong organizational skills, customer service mindset, and communication abilities

    How We Set You Up for Success

    + Full onboarding and technical training

    + Access to support tools and advanced remote monitoring systems

    + Career development with regular reviews and improvement plans

    + Adherence to client compliance and training programs (e.g., HIPAA, security)

    What We Offer

    + Competitive hourly compensation with overtime potential

    + Comprehensive benefits from day one (medical, dental, vision, life insurance)

    + 401(k) with company match

    + Paid time off, holidays, and personal days

    + A culture that prioritizes flexibility, safety, and work-life balance

     

    With Our Technology, Build Your Future at Xerox. Apply Now.

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    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.