• Temporary Case Resolution Associate

    TEKsystems (Jacksonville, FL)


    Overview

     

    About TEKsystems and TEKsystems Global Services

     

    We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

     

    **Scope:** Support timely and efficient resolution of the inquiries/cases received as part of the center operations for assigned OpCo

    **Reports To:** Case Resolution Supervisor

    **Job Summary:** The Temporary Case Resolution Team is focused on ensuring that our internal and external customers receive timely resolution and a high level of service to their questions, concerns, and requests through the Connected platform.

    Responsibilities

    Key Responsibilities:

    • Provide world class service during every interaction to ensure high quality customer experience and timely/effective resolution of inquiries submitted

    • Answer customer requests or inquiries concerning general data updates, billing, pay discrepancies, expenses, spread and commissions, etc.

    • Capture, assign and resolve complex inquiries through the internal issue resolution system, respond to a high volume of inquiries in a back‐office center operations environment

    • Develop and maintain positive customer relations and coordinate with various groups within the center and field office to ensure customer requests and questions are handled appropriately and in a timely manner

    • Communicate with relevant stakeholders (e.g. field producers, BSA etc.) to inform on the final resolution details within the expected timeframe per service level agreements (SLAs)

    • Suggest improvement initiatives with relevant stake holders (field producers, BSA, TEA/TES) to keep the service delivery model moving toward a best in class environment

    Qualifications

    Competencies:

    • Dedicated to serving the customer in a professional and courteous manner

    • Capability of working in a team‐oriented environment that is fair, open and honest

    • Ability to effectively time manage (prioritize, organize, problem solve and meet strict goals/deadlines)

    • Ability to communicate effectively and provide timely follow up

    • Excellent organizational skills and attention to detail

    • Action-oriented, using rigorous critical thinking and logic

    • Intermediate computer skills (Microsoft Excel, Word and Power Point) with a willingness to learn new software technologies relevant to the position (e.g. Salesforce/Cases).

    • Ability to leverage multiple systems to solve complex problems.

    **Compensation:** $20.19/hr and eligible for overtime + bonus (quarterly)

     

    Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below

     

    https://www.teksystems.com/en/careers/benefits

     

    **Job Locations** _US-FL-Jacksonville_

    **Job ID** _2025-12635_

     

    TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.