"Alerted.org

Sr Service Delivery Consultant

Charlotte, North Carolina;Pennington, New Jersey

To proceed with your application, you must be at least 18 years of age.

Acknowledge

Refer a friend

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Sr-Service-Delivery-Consultant\_25025745-2)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting and fostering relationships with Executives and Application Managers. Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders. Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

Responsibilities:

+ Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention

+ Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships

+ Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand

+ Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes

+ Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders

+ Coordinates Enterprise Programs and Information Security Mandates across technology organizations

+ Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

+ Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

+ Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

+ Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

+ Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

+ People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

+ Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

+ Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

+ Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

+ Collaboration

+ Influence

+ Project Management

+ Result Orientation

+ Stakeholder Management

+ Analytical Thinking

+ Business Acumen

+ Financial Management

+ Innovative Thinking

+ Risk Management

+ Adaptability

+ DevOps Practices

+ Solution Delivery Process

+ Solution Design

+ Technical Strategy Development

LOB Specific Job Description

Position Summary

The key role reports into the Employee Experience Technology (EET) Chief Operating Office risk governance organization. This role will partner with business function leaders, operations process owners and subject matter experts (SMEs) to promote a strong risk management culture with a focus of adherence on EET Process Inventory Controls and Metrics. The candidate will actively contribute to the proactive risk management shift, providing a governance framework for communicating and tracking key risk metrics, partnering with cross functional teams to create mitigation plans when required and integrating key metrics and controls across various key processes.

We are looking for a strong risk and issues specialist with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills. This role will establish key governance routines across the Employee Experience Technology organization and be a critical leader to enable proactive risk management across the organization.

Minimum Years of Experience

5

Required Qualifications

Responsibilities include, but not limited to:

+ Oversee EET standard process inventory controls and metrics management.

+ Lead governance routines to proactively manage key risk metrics.

+ Create cross functional teams and remediate key metrics when required.

+ Assist with timely coordination and response to Audit, Exam, and Regulatory requests.

+ Identify process improvements based on program maturity, challenges and issue remediation.

+ Support the program's short-and-long term strategy, while identifying continuous improvements.

+ Acts as liaison with Global Technology and Enterprise partners.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.