• Remote Inbound Customer Service Representative

    Ken Garff Automotive Group (Draper, UT)


    Remote Customer Service Representative - Ken Garff Listening Center

     

    The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

     

    Great work schedule!

     

    The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays . Mountain Time

    Network Requirements:

    + Ethernet connection only (must be hard-wired to router or wall port)

    + Minimum speeds: 50 Mbps download / 20 Mbps upload

    + Maximum ping: 40 ms or lower

    Equipment Requirements:

    + Must provide your own equipment

    + Minimum of 2 monitors (dual-monitor setup required)

    + Webcam (built-in or external)

    + Smartphone

    + Headset with microphone

    + Keyboard and mouse

    + A computer, either a desktop (PC Windows) or a laptop with a working webcam

    + Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)

    + RAM: 8 GB minimum

    + Storage: 64 GB or more

    + System Firmware: UEFI with Secure Boot enabled

    + TPM: Version 2.0

    + Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver

    + Operating System: Windows 11 requiredApple/Mac devices are not supported

    + Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam

    + Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

    Here’s what you’ll be doing:

    + Answer inbound customer calls promptly and professionally.

    + Determine the customer’s concerns and schedule the necessary appointment.

    + Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

    + Document and update customer records.

    + Establish and maintain great customer relationships.

    + Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

    Qualifications:

    + Positive, energetic, enthusiastic, and service-oriented.

    + Must provide your own equipment

    + Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm

    + The ability to help solve customer problems

    + Excellent problem-solving and communication skills. (Written and verbal)

    + Ability to multitask, organize & prioritize—in other words, work smart.

    + Previous customer service or call center experience is a plus.

    + High School Diploma or equivalent

    + Must be 18 years or older and authorized to work in the U.S.

    + Bilingual in Spanish is a PLUS!

    + Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

    Benefits of working at Ken Garff Listening Center:

    + Earn a college degree, no cost to you!

    + Paid training—we care about your success.

    + Flexible schedule!

    + Real career growth at a nationwide automotive powerhouse

    + Competitive base pay

    + Paid Time Off

    + Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance

    + 401 (k) with Company match

    + Optional Year-end bonus program

    + Employee discounts on Vehicle Purchase, Parts, Service, and More!

    + Great people with a great culture

     

    Job Type : Full-Time (35-40 hour work week)

     

    Pay : Starting at $16.00 per hour ; $16.50 per hour for Spanish bilingual candidates

     

    We are an Equal Opportunity Employer ((We Hear You))